Human Resources Business Partner

National Lottery; Dublin; Hybrid; EUR 66,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Defined contribution pension

Income protection

Job summary

National Lottery is seeking an experienced Human Resources Business Partner to provide expert support to managers in a regulated, unionised environment. You will handle ER casework, support union engagement, and ensure strong policy compliance. The role is hybrid with three onsite days in Dublin city centre.

You will work closely with cross-functional HR teams to drive governance, audits and continuous improvements, while handling complex queries with sound judgement and discretion.

Qualifications

• Experience in Employee Relations in a unionised/regulatory setting.
• Ability to manage complex ER cases end-to-end.
• Strong knowledge of Irish employment legislation and IR processes.
• Experience supporting audits, governance and compliance activities.

Responsibilities

• Provide specialist support to managers on Employee Relations matters with fair, timely case management.
• Lead and manage ER cases (grievances, disciplinaries, investigations, absence, capability) with documentation.
• Support Industrial Relations activities and union engagement, including meeting preparation.
• Strengthen governance by supporting audits, controls and documentation readiness.
• Contribute to HR policy development and policy reviews for best practice.
• Act as escalation point for complex HR operational queries and cross-team collaboration.

Skills

Employee relations

IR casework

GDPR awareness

Audit/compliance

Stakeholder management

HR operations

Education

HR degree

CIPD qualification

Job description

About the role

Join our HR team as a Human Resources Business Partner, providing expert support to managers across a regulated and unionised environment. In this role, you’ll manage ER casework, support positive union engagement, and ensure strong compliance with policies, controls and audit requirements.
You’ll bring sound judgement and practical HR operations insight, acting as a key escalation point for complex or sensitive matters. Working closely with colleagues across HR, you’ll contribute to cross‑functional initiatives and help strengthen our people governance framework.
This is ahybrid position with 3 days required onsite in Dublin City Centre

What you will do

• Provide specialist support to managers across a broad range of Employee Relations matters, ensuring fair, timely and consistent case management in line with Irish employment legislation.
• Lead and manage ER cases including grievances, disciplinaries, investigations, absence and capability issues, maintaining accurate documentation throughout.
• Support the Head of HR in Industrial Relations activity, including preparing for union meetings, managing day‑to‑day IR queries and helping to identify emerging risks or trends.
• Strengthen people governance by supporting internal and external audits, ensuring HR controls, systems and documentation are robust and audit‑ready.
• Contribute to the development and review of HR policies and procedures, ensuring compliance and best practice.
• Act as a key escalation point for complex HR operational queries, providing sound judgement and insight while supporting colleagues across HR Operations.
• Partner with cross‑functional HR teams to deliver people initiatives and continuous improvements that enhance processes and the overall employee experience.

What we are looking for

• Solid experience in an Employee Relations focused HR role, with confidence managing complex cases end‑to‑end.
• Practical experience working within a unionised environment, with an understanding of how to navigate day‑to‑day IR matters is a requirement of the role
• Strong working knowledge of Irish employment legislation and its application in real‑world ER scenarios.
• Experience supporting audits, governance requirements and compliance activities, ideally in a regulated setting.
• Exposure to HR operations or a shared services environment, with the ability to apply sound judgement to nuanced queries.
• Excellent stakeholder management skills, with the ability to communicate clearly, calmly and professionally at all levels.
• A highly organised, detail‑focused approach, with strong discretion, confidentiality and GDPR awareness.
• A degree in HR or a related discipline, and a CIPD qualification(requirement)

Why you will love working here

Work-life balance:Hybrid working model for applicable roles, Full range of leave entitlements, Career Breaks and Secondments
Physical Wellbeing: Discounted gym membership, Eyesite tests, Flu Vaccinations, Paid sick benefit, wellbeing initiatives
Financial Wellbeing:Competitive salary, Defined contribution pension, Income protection 1:1 financial advice.
Learning & Development:We promote a culture where you can continuously develop on a personal and professional basis. These include access to 24/7 resources such as: In-House Training Programme, Go1 Learning Content, Irish Management Institute, The Executive Institute