Housekeeping Supervisor

O'Callaghan Hotel Group; Dublin; Remote; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Discounted stays for friends & family

Discounted F&B for guests

Progression opportunities

Tax saver for travel tickets

Bike to work

Job summary

O'Callaghan Collection, a luxury group of Dublin hotels, is seeking a Housekeeping Supervisor to lead and develop the housekeeping team, ensuring exceptional guest experiences across our city-centre properties.

You will oversee daily operations, uphold cleanliness standards, manage inventory, and collaborate with departments to deliver consistent, high-quality service for discerning guests. A proactive, team-oriented approach is essential.

Qualifications

• Minimum of 2 years supervisory experience at a similar property.
• Provide superb guest service and have excellent people skills.
• Excellent attention to detail in delivering customer care standards.
• Good written and spoken English.
• Ability to multi-task and help in all hotel areas.
• Excellent communication skills.
• Team player and able to work on own initiative.
• Flexible for early starts, late finishes, weekends and holidays.

Responsibilities

• Team Management: supervise and coordinate housekeeping staff, assign tasks, oversee schedules, and train new employees.
• Quality Control: maintain high cleanliness standards in guest rooms and public areas.
• Inventory Management: monitor supplies, linens, and amenities to maintain stock.
• Guest Satisfaction: respond promptly to requests and concerns to exceed guest expectations.
• Safety and Compliance: ensure safe handling of cleaning agents and adherence to hotel policies.
• Reporting and Documentation: keep records and collaborate with other departments for smooth operations.

Skills

Supervisory experience

Guest service

Attention to detail

English proficiency

Job description

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €1000 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Team Management: Supervise and coordinate the housekeeping staff, including assigning tasks, overseeing schedules, and ensuring proper training for new employees.
• Quality Control: Maintain high standards of cleanliness, hygiene, and overall appearance of guest rooms, public areas, and back-of-house areas through regular inspections and feedback.
• Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels and proper usage.
• Guest Satisfaction: Respond to guest requests, concerns, or complaints promptly and effectively, striving to exceed guest expectations and maintain a positive reputation for the hotel.
• Safety and Compliance: Ensure adherence to safety protocols, proper handling of cleaning chemicals, and compliance with hotel policies and procedures, including health and safety regulations.
• Reporting and Documentation: Maintain records, prepare reports on housekeeping activities, and collaborate with other departments for efficient operations and guest satisfaction.

Requirements:

• Have a minimum of 2-year supervisory experience at a similar property
• Provide a superb guest service and have excellent people skills
• Excellent attention to detail in delivering customer care standards
• Have good knowledge or both written and spoken English
• Be able to multi-task and be willing to help where required in all areas of the hotel.
• Excellent communications skills.
• Be able to work as part of a team and on own initiative.
• Be available and flexible for early starts and late finishes, weekends and bank holidays.