Housekeeping Supervisor

The Green Hotel; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

O'Callaghan Collection in Dublin city centre seeks an experienced Housekeeping Supervisor to lead the team across our luxury hotels. You will supervise staff, ensure rooms and public areas meet the highest standards, and coordinate cleaning schedules for optimal guest satisfaction.

We value professionalism, enthusiasm and a customer-focused approach. The role requires at least two years of supervisory experience, strong English language skills, and the ability to multitask across all hotel

Qualifications

• Minimum 2 years supervisory experience at a similar property.
• Excellent guest service with strong people skills.
• Excellent attention to detail in delivering customer care standards.
• Fluent written and spoken English.
• Able to multi-task and assist in all hotel areas.

Responsibilities

• Team Management: Supervise and coordinate the housekeeping staff, including assigning tasks, overseeing schedules, and ensuring proper training for new employees.
• Quality Control: Maintain high standards of cleanliness, hygiene, and overall appearance of guest rooms, public areas, and back-of-house areas through regular inspections and feedback.
• Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels and proper usage.
• Guest Satisfaction: Respond to guest requests, concerns, or complaints promptly and effectively, striving to exceed guest expectations and maintain a positive reputation for the hotel.
• Safety and Compliance: Ensure adherence to safety protocols, proper handling of cleaning chemicals, and compliance with hotel policies and procedures, including health and safety regulations.
• Reporting and Documentation: Maintain records, prepare reports on housekeeping activities, and collaborate with other departments for efficient operations and guest satisfaction.

Skills

Supervisory experience

Guest service

People skills

Attention to detail

Teamwork

Job description

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €1000 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Team Management: Supervise and coordinate the housekeeping staff, including assigning tasks, overseeing schedules, and ensuring proper training for new employees.
• Quality Control: Maintain high standards of cleanliness, hygiene, and overall appearance of guest rooms, public areas, and back-of-house areas through regular inspections and feedback.
• Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels and proper usage.
• Guest Satisfaction: Respond to guest requests, concerns, or complaints promptly and effectively, striving to exceed guest expectations and maintain a positive reputation for the hotel.
• Safety and Compliance: Ensure adherence to safety protocols, proper handling of cleaning chemicals, and compliance with hotel policies and procedures, including health and safety regulations.
• Reporting and Documentation: Maintain records, prepare reports on housekeeping activities, and collaborate with other departments for efficient operations and guest satisfaction.

Requirements:

• Have a minimum of 2-year supervisory experience at a similar property
• Provide a superb guest service and have excellent people skills
• Excellent attention to detail in delivering customer care standards
• Have good knowledge or both written and spoken English
• Be able to multi-task and be willing to help where required in all areas of the hotel.
• Excellent communications skills.
• Be able to work as part of a team and on own initiative.
• Be available and flexible for early starts and late finishes, weekends and bank holidays.