Hotel Revenue Analyst

O'Callaghan Collection; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Gym access

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend - €500

Discounted room stays

Discounted F&B for guests

Job summary

O'Callaghan Collection in Dublin is seeking a Revenue Manager to drive pricing, forecast demand, and maximise room revenue across two hotels. You will analyze market trends, manage availability, and align CRS, PMS and OTA strategies with the Cluster Revenue Manager.

The role requires strong analytical skills, Excel proficiency, and experience with Opera, SynXis, EzRMS and TravelClick. You will produce weekly forecasts and monthly reports for the regional office.

Qualifications

• Strong analytical skills and high level of problem-solving skills.
• Good communication skills for presentation and training.
• Knowledge of Hotel systems is highly desirable.
• Good level of competence with Microsoft Excel.
• Experience using Opera PMS, EzRMS, SynXis, TravelClick, Third Party Extranets and all Microsoft programmes.
• Confident, ability to communicate clearly at all levels.

Responsibilities

• Research competitor pricing of rooms, outlets, meetings/events and all other facilities to proactively lead the market as well as respond appropriately.
• Effective use of forecasting tools for guest rooms availability control and pricing.
• Work with the Cluster Revenue Manager to maintain and manage a consistent selling strategy across CRS, PMS, OTA systems and free sale charts.
• Apply an appropriate overbooking policy and educate team to accept qualified bookings.
• Monitor the global, local and environmental issues impacting your city and hotels.

Skills

Analytical skills

Forecasting

Pricing strategy

Communication skills

Tools

Opera PMS

SynXis

EzRMS

TravelClick

Job description

About Us:

O'Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.

Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.

Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.

We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.

We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.

We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.

In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.

We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.

Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.

If this sounds like you, we'd love to connect.

We are Caring|Proud|Accountable|Determined.

Benefits:

• Free use of our fully equipped gym
• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €500 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Responsibility for a minimum of two hotels from the Collection.
• Research competitor pricing of rooms, outlets, meetings/events and all other facilities to proactively lead the market as well as respond appropriately.
• Effective use of forecasting tools for guest rooms availability control and pricing. Through accurate forecast in rooms and meetings demand, optimize availability and recommend necessary strategy changes.
• Work with the Cluster Revenue Manager to maintain and manage a consistent selling strategy across the Central Reservation system (CRS), Property Management System (PMS), third-party online systems, and free sale charts to ensure accurate use of availability controls in all systems.
• Apply an appropriate overbooking policy and educate team to accept through qualified bookings. Implement and monitor waitlists for all revenue systems.
• Monitor the global, local and environmental issues impacting your city and hotels.
• Check competitor strategy on a regular basis, reviewing pricing and their availability.
• Ensure that upselling and cross-selling remain core strategies for maximizing revenue within and across client segments.
• Produce weekly forecast for trend analysis and decision support.
• Complete and analyse monthly reports for submission to the regional office and the hotel.
• Prepare and analyse all appropriate reports to present at the management meetings.
• Analyse production statistics and track information to identify potential business and market trends. Highlight your findings to the sales teams.
• Ensure relevant revenue issues are investigated and analysed. Identify potential new opportunities to improve revenue performance.
• Ensure accuracy of all reservations and other data in the Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Load rates in Opera and SynXis and maintain rate loading forms and co-ordinate with Reservations.
• Ensure quality control checks are carried out in PMS/CRS input to ensure data accuracy.
• Ensure that all rates are loaded by accurate completion of rate databases including Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Monitor automated revenue management system decisions (forecasts, pricing and overrides) and interpret its forecast and decisions to the executive team.
• Ensure audits on operating standards & procedures in the Reservations department are carried out and comply with company practices.
• Maintain accurate and ongoing records of controls applied to all systems.
• Manage Online Travel Agency accounts ensuring their compliance with company standards
• Ensure that all OTA websites have the correct information
• Manage approved OTA partners Internet listings
• Build and maintain effective working relationships with key clients
• Ensure the OTA website adhere to the best rate guarantee

Requirements:

• Strong analytical skills and high level of problem-solving skills.
• Good communication skills for presentation and training.
• Knowledge of Hotel systems is highly desirable.
• Good level of competence with Microsoft Excel
• Experience using Opera PMS, EzRMS, SynXis, TravelClick, Third Party Extranets and all Microsoft programmes.
• Confident, ability to communicate clearly at all levels