Hotel Reservationist

Oriel House Hotel Ltd.; Ballincollig; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking

Complimentary Leisure Club Membership

Staff Meals

Contributory pension scheme

Life Insurance Scheme

Employee Assistance Programme

Talbot Collection Friends and Family"s

Descripción de la vacante

The Talbot Hotel Cork, part of the Talbot Collection, are recruiting an experienced Reservationist to join our busy front office team. The role focuses on handling telephone inquiries, taking reservations, and supporting reception, meetings and events.

Ideal candidates will have previous reception or customer service experience and a passion for guest care. This full-time role offers set hours and a strong work-life balance in a vibrant hotel environment.

Formación

• Experience in reservations or front desk operations.
• Strong guest-service focus and communication skills.

Responsabilidades

• Handle telephone inquiries and take reservations accurately.
• Input reservations into the in-house front office system and support reception, meetings & events.
• Assist in developing and maximising sales for the hotel.
• Ensure high standards of customer service and smooth shift operation.

Conocimientos

Reservation handling

Customer service

Descripción del empleo

Talbot Hotel Cork, part of the Talbot Collection are currently recruiting for an experienced Reservationist.

The Talbot Collection are one of the Best Places to Work in Hospitality 2026 as awarded by the Great Place to Work. Come experience it for yourself and join our team.

This would ideally suit someone who has previous reception / customer service experience and is looking to be part of a wonderful team along with set hours and a great work / life balance!

Reporting into the Reservations Manager, the Reservationist will also assist reception, meetings & events in developing and maximising sales throughout the hotel. Taking telephone enquiries and reservations and inputting reservations into the in-house front office system. Previous experience in a similar role is essential for this important role. This is a full time role will set working hours Monday - Friday and Tuesday - Saturday

Role Specific Duties:

• Action all inquiries taken by telephone promptly and maintain a high standard of customer service whilst doing so.
• Ensuring a high standard of customer service in line with company expectations and company policy in relation to customer service
• Total product knowledge of all the Hotel services and facilities
• Confirm in writing to clients the details of their reservations with hotel terms and conditions
• Assist revenue, reception, meetings & events in developing and maximising sales in this busy vibrant hotel
• Ensure smooth operation of the shift, ensuring all company standards are met.
• Assist in compiling the yield-report, completing daily update report for head office and daily revenue reports, monitor daily room rate check reports and reservations by creation date
• Help maintain the reservations filing system, rates file and tour operator files
• Maximise room sales daily confirming the next day arrivals to ensure 100% occupancy at all times
• Assist the Front Office Reception, Revenue, Meetings & Events.
• Provide the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible and to ensure all guest needs are communicated to the team and to assist with relevant cover on the front desk as required.

Some of the benefits of joining the team:

• Free parking
• Complimentary Leisure Club Membership
• Staff Meals
• Contributory company pension scheme.
• Company Life Insurance Scheme
• Employee Assistance Programme
• Talbot Collection Friends and Family Rates
• Training and Development Opportunities - we invest in our people
• Being part of a progressive & growing company