Receptionist

Talbot Hotel Clonmel, Co

Clonmel

On-site

EUR 24,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Complimentary Talbot Fit Membership

Staff meals

Discounted Accommodation Rates

Life Insurance

Employee Counselling Line

Bike to Work Scheme

Pension Scheme

Christmas Savings Scheme

Free parking

Uniform

Job summary

Talbot Collection Clonmel is seeking a friendly Receptionist to ensure the smooth operation of the front desk and deliver a 4‑star guest experience in Clonmel, Co. Tipperary. The role involves handling calls, guest interactions, and reservations.

Flexibility for weekend work is required. A professional, personable attitude and strong organisational skills are essential to uphold the brand standards.

Qualifications

Fluent English essential - written and spoken.

Responsibilities

Maintain smooth reception operations and deliver 4‑star service to guests.
Answer the switchboard in a warm, friendly manner and relay messages as needed.
Handle reservations and maximise room revenue; upsell where appropriate.
Liaise with housekeeping to coordinate room allocations.
Report customer comments to Management and uphold SOPs.

Skills

Fluent English

Interpersonal skills

Organisational skills

Availability for variable shifts

Job description

Location: On site / Clonmel, Co. Tipperary, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Receptionist (Full and part-time)

Overall Job Purpose

To maintain the smooth and efficient running of Reception ensuring that all guests both on the phone and in person are treated to a 4 Star service accepted by the company in line with the company’s “Empower Your Excellence” customer service programme. To actively promote all aspects of the Hotel. To communicate with guests and clients and ensure that all requirements and requests are carried out to Company standards.

Responsible for the correct handling and charging of all daily business accounts.
To have total product knowledge of all the Hotel services and facilities.
To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
To answer the switchboard in a warm and friendly manner and to take messages when required.
To liaise with housekeeping with reference to the allocation of rooms.
To ensure that all floats are maintained to the appropriate levels.
To make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
To ensure that necessary steps are taken to safeguard Company money, goods and assets.
To report any customer comments to Management.
To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.
To upsell the Company products and services where possible.

The successful candidate will have: