Hotel Receptionist – Jackson's Hotel, Ballybofey, Co. Donegal

Gallen Hospitality; Ballybofey; On-site; EUR 17,000 - 21,000; Part time

Benefits offered by this job

Competitive rates of pay

Staff meals while on duty

Full training and opportunities for职业进

A friendly, supportive team atmosphere

Staff Discounts across Gallen Group

Job summary

Jackson's Hotel in Ballybofey, Co. Donegal, is seeking a friendly part-time Receptionist to join our front office team. You will welcome guests, handle check-ins/check-outs, and help with reservations.

We offer competitive pay, staff meals, full training, and career progression within a supportive team across the Gallen Group.

Qualifications

• Previous reception or customer service experience is beneficial.
• Excellent communication and a friendly manner.
• Good organisational skills and attention to detail.
• Basic computer skills; PMS experience a plus.
• Ability to work part-time on a rota including early mornings, weekends, and holidays.
• Fluent English; additional languages are a plus.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Take and manage reservations by phone, email, or in person.
• Answer queries and provide information about the hotel and local area.
• Handle payments and cash accurately.
• Coordinate with housekeeping and other departments.
• Keep the reception area tidy and presentable.
• Follow health, safety, and data protection procedures.

Skills

Customer Service

Attention to detail

Communication

Organisational skills

Tools

Property Management System (PMS)

Job description

Hotel Receptionist – Jackson's Hotel, Ballybofey, Co. Donegal

Part-time | Competitive Rates

Jackson's Hotel in Ballybofey is looking for a friendly and professional Receptionist to join our front office team. If you enjoy meeting people, have a positive attitude, and want to be part of a busy, welcoming hotel, we'd love to hear from you.

About the role

About the Role

As a Receptionist, you will be the first point of contact for our guests, giving them a warm welcome and making sure their stay runs smoothly from arrival to departure. You will handle check-ins and check-outs, answer queries, and work closely with your colleagues across the hotel to deliver excellent service.

Key Responsibilities

• Welcome guests and carry out check-ins and check-outs efficiently

• Take and manage reservations by phone, email, and in person

• Answer guest queries and provide information about the hotel and local area

• Handle payments, billing, and cash accurately

• Deal with guest requests and pass on any issues to the relevant department

• Keep the reception area tidy and well presented

• Work closely with housekeeping, food and beverage, and management teams

• Follow hotel procedures for health and safety, security, and data protection

What We're Looking For

• Previous experience in a hotel reception or customer service role is an advantage, but full training will be provided

• Excellent communication skills and a friendly, helpful manner

• Good organisational skills and attention to detail

• Basic computer skills; experience with a property management system (PMS) is a plus

• The ability to stay calm and professional during busy periods

• Flexibility to work a rota including early mornings, evenings, weekends, and bank holidays

• Fluent English; additional languages are a plus

What We Offer

• Competitive rates of pay

• Staff meals while on duty

• Full training and opportunities for career progression

• A friendly, supportive team environment

• Staff Discounts across Gallen Group

About the company

A family-run hotel & bar group owned and managed by the Gallen Family.

Required Criteria

• Must possess a friendly demeanor.
• Must maintain a professional attitude.
• Must enjoy interacting with people.
• Must have a positive attitude.
• Must have strong communication skills.
• Must have customer service skills.
• Must be proficient in basic computer use.
• Must be available for part-time work.

Desired Criteria

• Previous experience as a receptionist.
• Experience in a hotel or hospitality environment.
• Ability to work effectively in a busy environment.

Skills you'll need

• Customer Service
• Attention to detail
• Communication
• Organisational skills