Hotel Receptionist - Full Time

SeeMeHired.com; Ireland; On-site; EUR 18,000 - 24,000; Part time

Benefits offered by this job

Great Place to Work

Best Workplace Ireland 2024

Flexible working hours

Staff meals

Career progression opportunities

Discounted Health Insurance

Free Car Parking

Training & Development

Job summary

The Viking Hotel in Waterford, Ireland, is seeking a friendly Hotel Receptionist for a part-time role with flexible weekend shifts. You will be the first point of contact, greeting guests and handling check-ins and inquiries.

Experience of at least one year as a hotel receptionist is preferred; familiarity with Opera is a plus, and training can be provided. A warm, professional demeanor and fluency in English are essential.

Qualifications

• At least one year of hotel receptionist experience.
• Experience with Opera system is a plus; training is provided.

Responsibilities

• Greeting guests in a warm, friendly manner.
• Checking in and out guests professionally.
• Answering switchboard and telephone in a professional manner and transferring calls.
• Taking reservations with care and noting special requests.
• Informing guests about hotel facilities and local options.
• Ensuring billing is completed correctly.
• Handling guest feedback and enquiries promptly.

Skills

Reception experience

Opera system experience

Tools

Opera PMS

Job description

Hotel Receptionist - Full Time

The Hotel

The Viking Hotel is located 4km from Waterford city centre and just 7km from the M9 motorway. The hotel offers a perfect base for both business and leisure guests. We have 98 rooms in total that are tastefully designed with the comfort of home in mind. The Wooden Pestle Bar & Restaurant recently underwent a makeover and has a great atmosphere which is enjoyed by residents and locals alike. Our front of house areas are tastefully designed and provides the perfect backdrop for our team to welcome every guest who walks through the door!

The role

This is a part time position with three to four shifts available per week. including some weekend shifts. As the first person to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every guest on behalf of the entire team in the hotel. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an enthusiastic environment where the focus is on collectively delivering the highest levels of customer care for our guests.

About the role

What would you be doing as hotel receptionist?:

• Greeting guests in a warm, friendly manner.

• Checking in and out guests professionally.

• Answering switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.

• Taking reservations with care, noting any special requests.

• Informing the guests about all hotel facilities and those locally available to enhance their stay.

• Ensuring that billing is completed correctly.

• Dealing with any guest feedback, queries and suggestions quickly and efficiently.

Is this role for you? Here are the key criteria we are looking out for:

For this role it is important that you have at least one year of experience as a hotel receptionist .

Experience with the Opera system would be ideal, but isn't 100% essential as training can be provided.

Working in a hotel reception involves a lot of multi tasking - you would have to be comfortable with that.

As the role involves processing detailed information, the ability to focus and record detail is very important.

Being fluent in English is essential for this role.

A warm and friendly, happy and caring disposition is very important.

Why join the Viking team?

We like to think we are a great crew to be part of - in fact, we know we are! We have been accredited as a Great Place to Work for three years in a row and as part of the wider PREM team we have been acknowledged as amongst the Best Workplaces in Ireland! We know we're not perfect, but we strive to create an environment where people feel valued, respected and inspired to give of their best - perhaps this is just the right team for you?

Just some of the benefits of working with us:

• Great Place to Work Accredited

• Awarded 'Best Workplace in Ireland 2024'

• Awarded 'Best Workplace for Women in Ireland 2024'

• Awarded 'Best Workplace for Health & Wellbeing 2024'

• Awarded 'Outstanding Employer' by Failte Ireland

• Excellent working environment

• Staff meals

• Flexible working hours

• Excellent Hotel staff rates across Ireland, UK & Continental Europe

• 24/7 Wellbeing Support Programme

• Discounted Health Insurance

• Free Car Parking

• Training & Development opportunities

• Career progression opportunities

This is an exciting opportunity to join a hotel that is managed by PREM Group, one of Europe s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone.#progresswithPREM

About the company

PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.