Reception Manager
Viking Hotel Waterford
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Benefits offered by this job
Job summary
PREM Group in Waterford is seeking an experienced Reception Manager to lead the front office team in a fast-paced hotel environment. You will manage check-ins/outs, inquiries, and reservations while ensuring top-quality guest service and smooth daily operations.
The ideal candidate will have 2+ years in a senior receptionist role within hospitality, be fluent in English, and capable of multi-tasking. This full-time role involves shift work, including weekends, and offers opportunities for
Qualifications
- Must have previous experience in a similar role in a hotel or at minimum 2 years senior receptionist experience.
- Previous PMS experience.
- Be courteous and focused on providing a consistently high standard of service.
- Must be a team player with the ability to multi task.
- Communicate fluently in English (written & oral).
Responsibilities
- Responsibility for the efficient running of all front office tasks and roles ensuring highest standard of customer service provided by all team members.
- Training and development of existing and new staff through SOPs.
- Combine the role with reception & reservation cover; welcoming guests, check-in/check-out, and operating the switchboard when required.
- Maintaining procedures and implementing new procedures when necessary.
- Managing reception payroll and budget.
- Oversee payments and invoices for reservations, group deposits and reception cashier.
- Drive upselling of all departments in collaboration with Sales & Marketing Manager.
- Handle guest complaints, queries and suggestions quickly and efficiently.
- Ensure the highest standards of customer care and monitor customer satisfaction.
- Maintain understanding of property facilities and processes and contribute to high-quality standards for relationship building, customer service and billing.
- Provide friendly and efficient service and be available to assist with queries.
- Manage staff in absence of Senior Management and ensure safety procedures are followed.
- Use onsite computer systems, email, Microsoft packages, room rate scheduling systems and third-party booking engines.
Skills
Tools
Job description
Following significant investment and a dedicated team effort, we are proud to now hold official 4 Star Status from Fáilte Ireland. Our upgraded interiors, refreshed guest spaces and enhanced facilities reflect a modern and elevated experience, while our friendly, attentive service remains at the heart of every stay. This recognition marks an exciting new chapter for The Viking Hotel.
Reporting to the General Manager we are looking for an experienced, energetic and dynamic candidate for this role. As Reception Manager you will have the ability to lead, direct and work in partnership with your team in this fast paced environment . Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel sector. Annual Rooms budget preparation and forecasting with in house systems.
Reporting to the General Manager we are looking for an experienced, energetic and dynamic candidate for this role. As Reception Manager you will have the ability to lead, direct and work in partnership with your team in this fast paced environment . Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel sector. Annual Rooms budget preparation and forecasting with in house systems.
Responsibility for the efficient running of all front office tasks and roles ensuring highest standard of customer service provided by all team members.
Responsibility for training and development of existing and new members of staff through use of SOP's
Combine the role with reception & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required
Maintaining procedures and implementing new procedures if / when necessary
Managing reception payroll V budget
Maintain and oversee payments and invoices for reservations, group deposits and reception cashier.
Drive upselling of all departments while working closely with the hotel Sales and Marketing Manager
Dealing with guests and fellow colleagues on a constant daily basis
To deal with any guest complaints, queries and suggestions quickly and efficiently
To make sure the highest standards of customer care are met at all times and to monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
To provide friendly and efficient service and available at all times to assist with any queries
To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times
To manage staff ensuring company policy is adhered to at all times
Use of onsite computer systems as well as email and Microsoft packages, room rate scheduling systems and also third party booking systems and engines
Other duties as required
Must have previous experience in a similar role in a hotel or at minimum 2 years senior receptionist experience
Previous PMS experience
Be courteous and focused on providing a consistently high standard of service
Must be a team player with the ability to multi task
Be able to work on your own initiative.
Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
Must possess excellent communication and interpersonal skills
Communicate fluently in English (written & oral).
The role will involve shift work meaning you will be required to work 5 days out of a 7 day week (weekend work also will be involved).
We are always on the lookout for talented passionate individuals that share our values and aspire to set industry standards. We aim to create an environment where team members are happy in their jobs, support one another and are dedicated to high standards of customer service, ensuring all members of the team feel content and proud to work at PREM Group.
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.
Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023
Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025
Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025
PREM Group UK & Ireland listed as one of Fortune 100 Best Large Companies to Work For™ Europe for 2025
Excellent working environment
Learning & development opportunities
Career progression opportunities
Competitive salary
Staff uniform
Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates
Employee assistance programme
Annual Employee recognition awards including long service recognition
Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events
Not disclosed
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