Hotel Receptionist

Lyrath Estate; Kilkenny; On-site; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Complimentary meals

Car parking on site

Employee accommodation discount

Friends and family discount

Food discount at hotel

Spa discount

Job summary

Lyrath Estate Hotel in Kilkenny, Ireland, invites applications for a Front Office Receptionist to join our 5-star Front Office team. You will be the first point of contact, delivering a five-star level of service with warmth and professionalism.

The role requires flexibility to work mornings, evenings, weekends and public holidays, and to coordinate with other departments to create memorable guest experiences. Training in up-selling and guest handling is provided to support your success.

Qualifications

• Strong command of the English language.
• Basic computer skills are essential.
• Hospitality experience is beneficial but not required.
• Excellent customer service skills.
• Welcoming and friendly personality.
• Ability to prioritise and organise workload.
• Flexible hours including weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests and check them in/out in a friendly, efficient manner.
• Handle guest enquiries and bookings promptly and courteously.
• Upsell services and promote hotel promotions and amenities.
• Process payments accurately and adhere to till procedures.
• Coordinate with other departments to fulfil guest requests.
• Resolve complaints promptly to maintain guest satisfaction.
• Maintain knowledge of rooms, local amenities and transport.

Skills

English language

Basic computer skills

Hospitality experience

Customer service

Tools

Hotsoft

Job description

Description

An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist.

The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.

The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations. The candidate must be fully flexible to work a range of shifts including mornings, evenings, weekends and public holidays.

The role

• To be familiar with the days business, including arrivals, departures and special requests.
• To offer guest services such as wake up call, newspaper etc.
• To check guests in and out in a friendly and efficient manner
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Ensure all enquiries and requests are dealt with efficiently and promptly.
• Have a full knowledge of all bedrooms, their location and what they consist of.
• Allocation of arrivals for next day's business.
• Knowledge of local amenities and local transport.

The ideal candidate will possess

• Strong command of the English Language
• Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
• Experience in hospitality would be beneficial but not essential.
• Excellent Customer Service
• Welcoming friendly personality and manner
• Ability to prioritise and organise work
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Ability to work in a fast-paced busy environment.

What we offer you in return

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments