Hotel Receptionist

O'Callaghan Collection; Dublin; Vor Ort; EUR 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - up to €1000 reward

Discounted room stays - friends and a,

Discounted F&B when you are a guest in

The opportunity to progress - 4 Hotels

Tax saver for travel tickets

Bike to work scheme and a safe place

Zusammenfassung

The O'Callaghan Collection is seeking a friendly hotel receptionist to warmly welcome guests and manage check-in/check-out with precision. You will handle inquiries, phone calls and emails, supporting guests with local information and services.

Impeccable presentation, professional demeanor, and experience with Opera software are highly regarded for delivering exceptional hospitality and memorable stays in Dublin.

Qualifikationen

• Experience in customer service, ideally within the hotel industry.
• Immaculately turned out with a professional and friendly demeanor.
• Ability to assist guests and handle inquiries during their stay.
• Experience with Opera hotel software is preferred.

Aufgaben

• Greeting and welcoming guests, creating a positive first impression.
• Check-in and check-out procedures with accuracy and timeliness.
• Assist guests with inquiries and local information; resolve issues.
• Answer phone and emails; direct to relevant staff.
• Maintain lobby appearance and reception area.

Kenntnisse

Customer service

Guest communication

Professional demeanor

Tools

Opera hotel software

Jobbeschreibung

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

About Us

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - up to €1000 reward
• Discounted room stays - friends and family
• Discounted F&B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role Information

• Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel.
• Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner.
• Customer Assistance and Inquiries: Attend to guests' inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally.
• Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed.
• Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.

Requirements

• Experience in customer service, ideally within the hotel industry
• To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay
• To be immaculately turned out, with an unshakably professional and friendly demeanour
• Experience with Opera hotel software, ideally