Hotel Operations Leader | Guest Experience & Team Growth

Byrne Hotel Group; Galway; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary & incentives

Professional development & career path

Dynamic work environment

Job summary

Byrne Hotel Group, a family-owned Irish hospitality group, is seeking a seasoned hotel operations manager to oversee Galway properties and coordinate across its portfolio. You will lead department managers, ensure exemplary guest service, and drive performance through training and process improvements.

Key requirements include a track record in hospitality leadership, strong communication skills, and proficiency with hotel management software.

Qualifications

• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong understanding of hotel operations and guest service principles.
• Excellent leadership and team management skills.
• Outstanding communication and interpersonal abilities.
• Strong problem-solving skills and the ability to handle difficult situations with tact and professionalism.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Responsibilities

• Oversee the overall management and coordination of hotel operations.
• Supervise and support department managers to ensure efficient and effective service delivery.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Monitor staff performance, provide training and development opportunities, and conduct performance evaluations.
• Ensure compliance with all hotel policies, procedures, and standards.
• Manage inventory, budgets, and financial records related to hotel operations.
• Assist in the development and implementation of strategies to enhance guest satisfaction and operational efficiency.
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and safety standards are met.
• Foster a positive and collaborative work environment, promoting teamwork and high morale among staff.

Skills

Supervisory/managerial experience

Hotel operations knowledge

Leadership & people management

Communication & interpersonal

Problem-solving & tact

Hotel software & MS Office

Shift flexibility including weekends

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Microsoft Office

Job description

Byrne Hotel Group, a family-owned Irish hospitality group, is seeking a seasoned hotel operations manager to oversee Galway properties and coordinate across its portfolio. You will lead department managers, ensure exemplary guest service, and drive performance through training and process improvements.

Key requirements include a track record in hospitality leadership, strong communication skills, and proficiency with hotel management software.