Hotel Night Porter

Great National South Court Hotel; Limerick; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Company funded educational programmes

Career progression across GN Group

Online training programs

Job summary

The Great National South Court Hotel in Raheen, Limerick, is seeking a reliable Night Porter to join our Front Office team. This night role delivers a high standard of customer service while ensuring safety and security of guests and property.

Working 11:30pm–7:30am, you will greet guests, assist with luggage, handle requests, and support with check in/out, room setup, and basic housekeeping duties as directed by the Duty Manager.

Qualifications

• Previous hospitality experience is essential.
• Experience as a hotel night porter or front office experience is desirable.
• Ability to work on their own initiative and as part of a team.
• Fluent English and EU work eligibility are required.

Responsibilities

• Receive Passover from the manager on Duty and Front Office team.
• Greet guests and provide door service, ensuring high service quality.
• Handle guest requests, inquiries and complaints promptly and courteously.
• Check in and out guests and assist with luggage/porterage.
• Responsible for nightly cleaning of public areas and outlets as directed.
• Prepare and set up function/meeting rooms and serve residents in lobby bar.
• Lock up and reopen premises and pass information to Reception/Early Duty Manager.

Skills

Hospitality experience

Night porter experience

Front Office experience

Independent working

Teamwork

Customer service

Microsoft Word

Email usage

Fluent English

EU work visa

Tools

Microsoft Word

Email

Job description

The Great National South Court Hotel is seeking a reliable and attentive Night Porter to join our Front Office team in Raheen, Limerick. Working as part of the night team, the Night Porter will be responsible for delivering a high standard of customer service while ensuring the safety and security of both our guests and the property. The successful candidate will be detail-oriented, capable of working independently, and committed to maintaining a professional and welcoming environment. This role is based on night shifts from 11:30pm to 7:30am.

Primary Responsibilities of this role includes:

• Receiving a complete Passover from the manager on Duty and the Front Office Team.
• Greeting guests and providing door service when needed and ensure that the customer receives the highest quality of service from you during their visit to the hotel.
• Handle guest requests, inquiries, and complaints in a prompt and courteous manner.
• Check in and out hotel guests as required as well as assisting with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel including, but not restricted to public areas, food & beverage outlets and other areas as directed by manager on duty and also as per nightly checklist.
• Responsible for the preparation and set up of function/meeting rooms, replenishing and servicing when required to the required standard.
• To serve residents in the lobby for resident's bar.
• To ensure that all breakfast room service cards are collected each night & prepare trays for the morning.
• Answering any telephone calls that come to the switch and deal with them in a professional, courteous and efficient manner.
• Locking up and reopening the premises at the appropriate times.
• Extinguishing and switch on lighting at the appropriate times.Ensuring that the night porters check list is completed before the end of your shift and to Passover relevant information to Reception /Early Duty Manager.
• The safety and security of the hotel guests, staff, and you, yourself are very important elements of your position. It is of the utmost importance that you remain alert at all times.
• You must be fully aware of the procedures that you must follow in the event of an emergency, who you have to contact and what are the first steps you must take. Carry out security checks of entire hotel building on a regular basis.

What we are looking for:

• Previous hospitality experience is essential.
• Experience as a Hotel Night Porter or Front Office experience is highly desirable.
• The ability to work on their own initiative, as well as being capable of working as part of a team.
• A warm, friendly and approachable personality when dealing with fellow staff and guests. Excellent customer service and telephone skills.
• Must have a reasonable knowledge of software packages - Microsoft Word, email.
• Fluent English.
• Have full permission or hold a valid visa to work in the EU.

Benefits That We Can Offer

• Weekly Pay
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our Elearning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program
• Access to Mental Health First Aiders on site
• Recruitment bonus through our GN Refer a Friend scheme
• Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site parking

If you have a strong work ethic and a passion for customer service, we would like to hear from you!

Great National South Court Hotel is an equal opportunities employer.