Hotel Front Desk Supervisor: Guest Experience & Upsell

Victoria Hotel; Galway; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Company events

Staff Meal

Upselling incentives

Job summary

The Byrne Hotel Group in Galway is seeking an experienced Front Office Supervisor to lead our welcoming reception team and ensure smooth check-in/out, with a focus on guest satisfaction and upselling.

You will report to the Front Office Manager, work a day and evening schedule, and join a friendly, fast-paced environment that values professionalism, language skills, and a proactive approach to guest services.

Qualifications

• Experience working as part of a reception team in a hotel.
• Experience with Opera Cloud is an advantage.
• Strong organisation and attention to detail.
• Motivated, team player with professional appearance.
• Excellent English; other languages are a plus.
• Willingness to go above and beyond for guest experience.

Responsibilities

• Handles all guest reservations via phone and email efficiently.
• Manages group bookings from enquiry to arrival.
• Proactively upsells all hotel outlets.
• Takes ownership of tasks and ensures completion with attention to detail.

Skills

Guest service

Reservations

Upselling

Teamwork

Detail oriented

English proficiency

Tools

Opera Cloud

Job description

The Byrne Hotel Group in Galway is seeking an experienced Front Office Supervisor to lead our welcoming reception team and ensure smooth check-in/out, with a focus on guest satisfaction and upselling.

You will report to the Front Office Manager, work a day and evening schedule, and join a friendly, fast-paced environment that values professionalism, language skills, and a proactive approach to guest services.