Hotel Front Office Receptionist

Victoria Hotel; Galway; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Company events

Staff Meal

Upselling incentives

Job summary

The Byrne Hotel Group in Galway is seeking an experienced Front Office Supervisor to lead our welcoming reception team and ensure smooth check-in/out, with a focus on guest satisfaction and upselling.

You will report to the Front Office Manager, work a day and evening schedule, and join a friendly, fast-paced environment that values professionalism, language skills, and a proactive approach to guest services.

Qualifications

• Experience working as part of a reception team in a hotel.
• Experience with Opera Cloud is an advantage.
• Strong organisation and attention to detail.
• Motivated, team player with professional appearance.
• Excellent English; other languages are a plus.
• Willingness to go above and beyond for guest experience.

Responsibilities

• Handles all guest reservations via phone and email efficiently.
• Manages group bookings from enquiry to arrival.
• Proactively upsells all hotel outlets.
• Takes ownership of tasks and ensures completion with attention to detail.

Skills

Guest service

Reservations

Upselling

Teamwork

Detail oriented

English proficiency

Tools

Opera Cloud

Job description

We have a fantastic new opportunity for experienced and motivated Front Office Supervisor to join our dedicated Front Office Team.

Reporting to the Front Office Manager you will provide a friendly and efficient service to guests upon check in & out and upselling / advising guests where appropriate. The successful candidate will be passionate, and love working in a fun and fast paced environment.

Duties & Responsibilities

• Handles all guests reservations via phone & email in an efficient manner in accordance with company standards
• Experience of dealing with group bookings from enquiry to arrival
• Proactive upselling of all outlets within the hotel
• Be initiative-taking with an ability to take ownership and see tasks through to completion and possess strong attention to detail

What You Need

• Experience working as part of a reception team in a 3 star or higher hotel.
• Previous experience working with Opera Cloud an advantage.
• Good Organisation and administration skills with a high level of attention to details.
• Highly motivated and team player.
• High level of professional English, other languages a plus.
• Professional smart appearance required.
• Positive outgoing attitude, willingness to go above and beyond for our guests experience.

About Us

The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Benefits:

• Company events
• Staff Meal
• Upselling incentives

Schedule:

• 8 hour shift
• Day & PM shifts
• Weekend availability