Experienced Receptionist

Hollybank Trustees Ltd; Waterford; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hotel discounts

20% restaurant discount

Comp golf access

Bike to work scheme

Tea/coffee free onsite

Career progression

Employee awards

Employee referral bonus

Second night free for guests

Career development

Job summary

Neville Hotels is seeking an experienced Receptionist to join our Front Office Team in Waterford. You will greet guests, manage check-in/out, handle reservations, and ensure high standards of service and professionalism throughout interactions with guests and colleagues.

The role requires excellent communication skills, a collaborative approach, and a willingness to work flexible shifts to support the hotel’s operations.

Qualifications

• One-year hotel Front Office experience required.
• Excellent communication skills, verbal and written.

Responsibilities

• Greet guests upon arrival and anticipate any assistance that may be required.
• Perform all check-in, check-out, and cash handling tasks.
• Manage online and phone reservations when required.
• Answer and direct calls through a switchboard to the agreed standard.
• Represent Neville Hotels in a professional manner at all times.
• Action guest requests promptly and efficiently.
• Perform duties according to hotel policies, procedures, and standards.
• Be knowledgeable about daily hotel operations and guest rooms, locations, amenities, and services.
• Contribute towards maximising bedroom sales and revenue control.
• Ensure security procedures for guest belongings are carried out with care.
• Be empowered to solve issues as they arise.
• Practice gracious hospitality and be friendly, courteous, and helpful to guests and colleagues.
• Maintain cleanliness of front desk area and back office.
• Maintain a flexible attitude to working days and shifts according to the rota.

Skills

Communication skills

Front Office experience

Team player

Job description

Location: On site / Waterford, Ireland
job type: Casual / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

We are seeking to recruit an experienced Receptionist to join our Front Office Team, one who can create the type of guest experiences that continue to set Neville Hotels apart from our competitors.

Experience:

The ideal candidates will be a team player with excellent communication skills, both verbal and written, along with one-year previous Hotel Front Office experience.

Responsibilities:

• Greet guests upon arrival and anticipate any assistance that may be required.
• Perform all check-in, check-out, and cash handling tasks.
• Manage online and phone reservations when required.
• Answer and direct calls through a switchboard to the agreed standard.
• At all times strive to represent Neville Hotels in a professional manner.
• Action guest requests promptly and efficiently.
• Perform duties according to hotel policies, procedures, and standards.
• Be knowledgeable about daily hotel operations.
• Be knowledgeable about guest rooms, locations, amenities, features, and all other services offered throughout the hotel.
• To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
• To ensure all security procedures with regards to guest’s belongings such as luggage, storage or deliveries are carried out with the upmost care and attention.
• Be empowered to solve issues as they arise.
• To practice gracious hospitality and promote goodwill by being friendly, courteous, and helpful to guests and colleagues.
• Always ensure the cleanliness of the front desk area and back office.
• Have a flexible attitude to working days and shifts in accordance with the departmental Rota.

This is a non-exhaustive list -

In return we offer excellent employee benefits including:

• Hotel B&B discounts across the group.
• 20% discount on bar & restaurant food in a sister property.
• Comp golf available on Druids Heath to all Neville Hotel Team Members (T’s & C’s apply)
• Promotion of bike to work scheme and other commuting to work incentives.
• Free onsite tea/coffee.
• Opportunities for career progression.
• Employee of the Month and Employee of the Year.
• Employee referral bonus (T&C’s applies).
• If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C’s applies).
• The chance for further career development and training opportunity.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.

The ideal candidate will be offered a competitive management benefits package.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.