Experienced Receptionist

The Tower Hotel & Leisure Centre, Waterford; Waterford; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts across the group

Meals during shifts

Employee of the Month and Employee of 

Employee referral bonus (T&C's applies

Job summary

Neville Hotels in Waterford is seeking an experienced Receptionist to join our Front Office Team. You will greet guests, manage reservations, and handle check-in/check-out with professionalism and courtesy.

The ideal candidate has one year of hotel front office experience, excellent communication skills, and a team-oriented attitude. A friendly, adaptable approach and strong service orientation are essential.

Qualifications

• One year of hotel front office experience.
• Strong verbal and written communication skills.
• Ability to work as part of a team and handle guest needs with care.

Responsibilities

• Greet guests on arrival and assist as needed.
• Handle check-in, check-out and cash handling tasks.
• Manage online and phone reservations when required.
• Answer calls via a switchboard to standard.
• Represent Neville Hotels professionally at all times.
• Address guest requests promptly and efficiently.
• Keep front desk and back office areas clean and organized.
• Maintain knowledge of rooms, amenities and hotel services.

Skills

Front Office experience

Communication skills

Team player

Customer service

Job description

We are seeking to recruit an experienced Receptionist to join our Front Office Team, one who can create the type of guest experiences that continue to set Neville Hotels apart from our competitors.

Experience

The ideal candidates will be a team player with excellent communication skills, both verbal and written, along with one-year previous Hotel Front Office experience.

Responsibilities

• Greet guests upon arrival and anticipate any assistance that may be required.
• Perform all check-in, check-out, and cash handling tasks.
• Manage online and phone reservations when required.
• Answer and direct calls through a switchboard to the agreed standard.
• At all times strive to represent Neville Hotels in a professional manner.
• Action guest requests promptly and efficiently.
• Perform duties according to hotel policies, procedures, and standards.
• Be knowledgeable about daily hotel operations.
• Be knowledgeable about guest rooms, locations, amenities, features, and all other services offered throughout the hotel.
• To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
• To ensure all security procedures with regards to guest's belongings such as luggage, storage or deliveries are carried out with the upmost care and attention.
• Be empowered to solve issues as they arise.
• To practice gracious hospitality and promote goodwill by being friendly, courteous, and helpful to guests and colleagues.
• Always ensure the cleanliness of the front desk area and back office.
• Have a flexible attitude to working days and shifts in accordance with the departmental Rota.

This is a non-exhaustive list -

In return we offer excellent employee benefits including:

• Hotel B&B discounts across the group.
• 20% discount on bar & restaurant food in a sister property.
• Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
• Promotion of bike to work scheme and other commuting to work incentives.
• Meals during shifts.
• Free onsite tea/coffee.
• Opportunities for career progression.
• Employee of the Month and Employee of the Year.
• Employee referral bonus (T&C's applies).
• If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
• The chance for further career development and training opportunity.

Important Information

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.

Benefits

The ideal candidate will be offered a competitive management benefits package.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.