Hotel Duty Manager

3dpersonnels; Donegal; On-site; EUR 32,000 - 46,000; Full time

Job summary

3D Personnel seeks an experienced Duty Manager to lead daily hotel operations near Letterkenny. You’ll oversee guest services, coordinate across departments, and uphold high hospitality standards, delivering smooth, guest-centric experiences.

The role focuses on leadership, team motivation, and hands-on management of front-of-house and back-of-house operations to maintain service excellence and operational efficiency.

Qualifications

• Experience as Duty Manager or similar hospitality leadership role.
• Proven ability to manage daily hotel operations and maintain service standards.
• Strong communication and guest resolution skills.
• Motivates and supervises front-of-house and back-of-house teams.

Responsibilities

• Oversee the daily operation of the hotel, ensuring smooth and efficient service across all departments.
• Act as a main point of contact for guests, resolving queries and handling issues professionally and promptly.
• Support and motivate team members to deliver exceptional customer service at all times.
• Assist with staff supervision, training, and performance management across front-of-house operations.
• Monitor service standards, presentation, and guest satisfaction throughout the hotel.
• Conduct regular operational checks to ensure compliance with health & safety, licensing, and company procedures.
• Coordinate with reception, housekeeping, food & beverage, and maintenance to ensure seamless service delivery.
• Support revenue generation initiatives, hotel promotions, and guest retention activities.
• Assist senior management with reporting, administration, and operational planning.
• Ensure the hotel maintains its reputation for high-quality hospitality and customer care.

Skills

Leadership

Guest service

Operations management

Team supervision

Communication

Job description

An exciting opportunity has arisen for an experienced Duty Manager to join a well-established hotel in close proximity to Letterkenny. As the hotel continues to develop, they are seeking a motivated, hands-on hospitality professional who is passionate about delivering exceptional guest experiences and maintaining high operational standards. This is an excellent opportunity for someone who enjoys leading teams, managing daily operations, and making a real impact within a busy hotel environment.

The Opportunity

As Duty Manager, you will play a key role in the day-to-day operation of the hotel, ensuring guests receive outstanding service while supporting all departments to deliver a seamless experience. You will lead by example, supervise hotel operations, and assist senior management in maintaining service excellence, operational efficiency, and team performance.

• Oversee the daily operation of the hotel, ensuring smooth and efficient service across all departments.
• Act as a main point of contact for guests, resolving queries and handling issues in a professional and timely manner.
• Support and motivate team members to deliver exceptional customer service standards at all times.
• Assist with staff supervision, training, and performance management across front-of-house operations.
• Monitor service standards, presentation, and guest satisfaction throughout the hotel.
• Conduct regular operational checks to ensure compliance with health & safety, licensing, and company procedures.
• Coordinate effectively with reception, housekeeping, food & beverage, and maintenance teams to ensure seamless service delivery.
• Support revenue generation initiatives, hotel promotions, and guest retention activities.
• Assist senior management with reporting, administration, and operational planning.
• Ensure the hotel maintains its reputation for high-quality hospitality and customer care.

________________________________________

Why Apply?

This is an excellent opportunity to take on a management role within a growing hotel business where your leadership, organisational skills, and hospitality expertise will have a direct impact. You'll be joining a respected hotel operation near Letterkenny, with the opportunity to develop your career, influence standards, and play a key role in the continued success of the business.

3D Personnel is acting as an Employment Agency and Business in relation to this vacancy.

We are committed to equality of opportunity and uphold strict data privacy standards. Our Privacy Policy is available on our website.