Helpdesk Administrator

Places for People; Cork; On-site; EUR 24,000 - 32,000; Part time

Benefits offered by this job

Pension – My Future Fund

Bonus scheme

35 days holiday

Healthcare cashback plan

Wellbeing support

Place Rewards discounts

Training and progression

Recognition programmes

Inclusion and wellbeing focus

Gym membership

Life Assurance

Job summary

Places for People is seeking a Helpdesk Administrator to be the friendly first point of contact for customers, residents and colleagues. You will log maintenance requests, generate reports and help manage schedules, ensuring accurate information and a high-quality customer experience.

You should be an organised, customer-focused individual with strong IT skills who can work across multiple platforms and helpdesk systems while maintaining attention to detail and a proactive approach.

Qualifications

• Proven experience providing administrative support in a busy environment.
• IT proficiency with Microsoft Word, Excel and PowerPoint.
• Experience using computer systems, databases and email platforms in an office or service setting.
• Experience maintaining accurate records, reports or data management systems.
• Educated to Leaving Certificate level or equivalent qualification.

Responsibilities

• Log and monitor maintenance requests in line with service level agreements.
• Maintain administration and reporting systems and produce accurate data and statistical reports.
• Coordinate schedules for on-site colleagues and manage helpdesk information.
• Contribute to the smooth day-to-day operation of the service through effective administration.

Skills

Administrative support

MS Word

MS Excel

MS PowerPoint

Data management

Customer-focused

Attention to detail

GDPR awareness

Education

Leaving Certificate or equivalent

Tools

CAFM systems

Databases

Email platforms

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises.

As part of Places for People Group, PfP Students are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience.

More about your role

As a Helpdesk Administrator, you'll be a professional and friendly first point of contact for customers, residents, contractors and colleagues. You'll handle enquiries across multiple channels including telephone, email and online platforms, providing accurate advice and information while supporting a high-quality customer experience.

You'll log and monitor maintenance requests in line with service level agreements, maintain administration and reporting systems, and produce accurate data and statistical reports to support operational performance. You'll also coordinate schedules for on-site colleagues, manage helpdesk information and contribute to the smooth day-to-day operation of the service through effective administration and attention to detail.

This is a casual/ 0 hour contract.

Essential criteria

• Proven experience providing administrative support in a busy environment.
• IT proficiency, including Microsoft Word, Excel and PowerPoint.
• Experience using computer systems, databases and email platforms in an office or service environment.
• Experience maintaining accurate records, reports or data management systems.
• Educated to Leaving Certificate level or equivalent qualification.

More about you

You're an organised and customer-focused administrator who enjoys helping people and managing a varied workload. You have experience using Microsoft Office applications and are comfortable working with different systems to record, update and analyse information. You'll bring strong attention to detail, a proactive approach and the ability to work effectively as part of a team.

Ideally, you'll have previous experience in a helpdesk, reception or customer service environment, knowledge of GDPR requirements, and familiarity with front office or CAFM systems used to manage jobs, bookings or maintenance requests.

At Places for People we are committed to a safe working environment so a basic DBS check is mandatory.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Pension – My Future Fund if applicable
• Bonus scheme for colleagues
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence