Helpdesk & Facilities Administrator: Customer Champion

Places for People; Cork; On-site; EUR 24,000 - 32,000; Part time

Benefits offered by this job

Pension – My Future Fund

Bonus scheme

35 days holiday

Healthcare cashback plan

Wellbeing support

Place Rewards discounts

Training and progression

Recognition programmes

Inclusion and wellbeing focus

Gym membership

Life Assurance

Job summary

Places for People is seeking a Helpdesk Administrator to be the friendly first point of contact for customers, residents and colleagues. You will log maintenance requests, generate reports and help manage schedules, ensuring accurate information and a high-quality customer experience.

You should be an organised, customer-focused individual with strong IT skills who can work across multiple platforms and helpdesk systems while maintaining attention to detail and a proactive approach.

Qualifications

• Proven experience providing administrative support in a busy environment.
• IT proficiency with Microsoft Word, Excel and PowerPoint.
• Experience using computer systems, databases and email platforms in an office or service setting.
• Experience maintaining accurate records, reports or data management systems.
• Educated to Leaving Certificate level or equivalent qualification.

Responsibilities

• Log and monitor maintenance requests in line with service level agreements.
• Maintain administration and reporting systems and produce accurate data and statistical reports.
• Coordinate schedules for on-site colleagues and manage helpdesk information.
• Contribute to the smooth day-to-day operation of the service through effective administration.

Skills

Administrative support

MS Word

MS Excel

MS PowerPoint

Data management

Customer-focused

Attention to detail

GDPR awareness

Education

Leaving Certificate or equivalent

Tools

CAFM systems

Databases

Email platforms

Job description

Places for People is seeking a Helpdesk Administrator to be the friendly first point of contact for customers, residents and colleagues. You will log maintenance requests, generate reports and help manage schedules, ensuring accurate information and a high-quality customer experience.

You should be an organised, customer-focused individual with strong IT skills who can work across multiple platforms and helpdesk systems while maintaining attention to detail and a proactive approach.