Hebrew-Speaking Tech Support Specialist (Onsite)

Accenture PLC

Dublin

On-site

EUR 33,000 - 42,000

Full time

9 hours ago

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Job summary

Accenture PLC in Ireland is seeking a Hebrew-speaking Technical Customer Support professional to work on-site in Sandyford, Dublin. Fluency in Hebrew and English is essential, with a Bachelor’s degree and at least one year in a customer service or call centre context.

The role involves developing deep product knowledge, investigating and prioritizing advertising issues, and guiding advertisers to resolve problems.

Qualifications

Fluency in Hebrew and English required.
Minimum of 1 year in Customer Service/Call Centre.
Proficient with using computers.
On-site location in Sandyford, Dublin.

Responsibilities

Develop deep knowledge within a complex product group.
Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
Own tasks end-to-end until they are assigned to a specialist.
Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers' desired outcome.
Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
Facilitate a high-end customer experience related to support for advertising bugs.
Mentor team members and own product support areas.