HealthTech Product Implementation Lead

iO Associates; Dublin; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

HealthTech Company is seeking a Product Implementation Specialist to drive end-to-end onboarding and configuration for clinical software solutions. The role involves training customers, leading QA/UAT, and supporting ongoing customer success and application support desk operations, with remote-first setup and occasional site visits to the UK NHS and Dublin.

The candidate should have extensive software implementation experience, familiarity with healthcare workflow domains, and strong stakeholder

Qualifications

• Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR).
• Extensive experience in software implementation, technical product delivery, or customer-facing technology operations.
• Hands-on delivery: configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing.
• Stakeholder management: strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams.

Responsibilities

• Product Configuration & Delivery: Translate clinical and operational workflows into system configurations and manage go-live readiness and early-life support.
• Customer Engagement & Training: Lead discovery/workshops, conduct product demonstrations, and deliver tailored customer training.
• Testing & QA: Create test scripts, perform functional QA across workflows, and triage defects with engineering.
• Product & Project Alignment: Act as a channel between delivery and engineering, feeding client requirements to product roadmaps.
• Support & Continuous Improvement: Assist with support backlog, refine workflows, and build repeatable implementation templates and standards.

Job description

HealthTech Company is seeking a Product Implementation Specialist to drive end-to-end onboarding and configuration for clinical software solutions. The role involves training customers, leading QA/UAT, and supporting ongoing customer success and application support desk operations, with remote-first setup and occasional site visits to the UK NHS and Dublin.

The candidate should have extensive software implementation experience, familiarity with healthcare workflow domains, and strong stakeholder