Product Implementation Specialist (HealthTech/Clinical Software)

iO Associates; Dublin; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

HealthTech Company is seeking a Product Implementation Specialist to drive end-to-end onboarding and configuration for clinical software solutions. The role involves training customers, leading QA/UAT, and supporting ongoing customer success and application support desk operations, with remote-first setup and occasional site visits to the UK NHS and Dublin.

The candidate should have extensive software implementation experience, familiarity with healthcare workflow domains, and strong stakeholder

Qualifications

• Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR).
• Extensive experience in software implementation, technical product delivery, or customer-facing technology operations.
• Hands-on delivery: configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing.
• Stakeholder management: strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams.

Responsibilities

• Product Configuration & Delivery: Translate clinical and operational workflows into system configurations and manage go-live readiness and early-life support.
• Customer Engagement & Training: Lead discovery/workshops, conduct product demonstrations, and deliver tailored customer training.
• Testing & QA: Create test scripts, perform functional QA across workflows, and triage defects with engineering.
• Product & Project Alignment: Act as a channel between delivery and engineering, feeding client requirements to product roadmaps.
• Support & Continuous Improvement: Assist with support backlog, refine workflows, and build repeatable implementation templates and standards.

Job description

Product Implementation Specialist (HealthTech/Clinical Software)

Role: Product Implementation Specialist(HealthTech/Clinical Software)

Location: Remote-First (Occasional UK NHS client sites & Dublin office visits)

We are partnering exclusively with a HealthTech company delivering digital solutions across the NHS and wider healthcare sector to recruit a Product Implementation Specialist . This role serves as the central product expert within the delivery team, acting as the key link between Projects, Product, Engineering, and healthcare customers .

You will take end-to-end ownership of client onboarding, technical software configuration, and workflow alignment . Alongside implementation, you will deliver customer training, lead QA/UAT testing, and support ongoing customer success and application support desk operations .

Key Responsibilities

Product Configuration & Delivery: Translate clinical and operational workflows into system configurations, working closely with Project Managers to manage go-live preparation, readiness reviews, and early-life support .

Customer Engagement & Training: Lead discovery and workflow workshops, conduct product demonstrations, and deliver tailored training to customer teams .

Testing & QA: Create detailed test scripts, execute functional QA across standard and edge-case workflows, and triage software defects directly with engineering .

Product & Project Alignment: Act as a two-way communication channel between delivery and engineering, feeding back client requirements to product roadmaps .

Support & Continuous Improvement: Assist with the customer support backlog, refine support workflows, and build repeatable implementation templates and standards .

What We’re Looking For

Desirable Experience: Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR) or support platforms like Intercom, ClickUp, or HubSpot .

Core Experience: Extensive experience in software implementation, technical product delivery, or customer-facing technology operations .

Hands-on Delivery: Proven track record configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing .

Stakeholder Management: Strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams .