Healthcare SaaS CSM: Onboarding & Adoption Leader

AxisVoice; Ireland; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

AxisVoice is hiring a Customer Success Manager to support healthcare customers across Ireland, helping pilots become daily workflows. You will learn teams' call-handling, gather requirements, configure AxisVoice, train users, and maintain adoption after launch.

Role emphasizes practical sector knowledge, ownership, and clear communication with frontline staff, with occasional travel to customer locations in Ireland. Fully remote/home-based with in-person days as needed.

Qualifications

• Healthcare operations experience in pharmacy, GP practice, or care settings.
• Experience owning customer onboarding and ongoing accounts.
• Clear communication with frontline staff and decision-makers.
• Willingness to travel to customer sites in Ireland.

Responsibilities

• Lead discovery and onboarding for pharmacies, GP practices, care providers and other customers.
• Map call types, policies and exceptions, and determine when a handover is needed.
• Translate requirements into configuration tasks and acceptance checks for the internal team.
• Plan pilot milestones, run training, answer questions, and resolve issues.
• Show value to customers, identify gaps honestly, and help the commercial team with pilot readiness.
• Create onboarding materials and feed recurring needs into product decisions.

Skills

Healthcare operations

Onboarding management

Clear communication

SaaS configuration

Travel flexibility

Job description

AxisVoice is hiring a Customer Success Manager to support healthcare customers across Ireland, helping pilots become daily workflows. You will learn teams' call-handling, gather requirements, configure AxisVoice, train users, and maintain adoption after launch.

Role emphasizes practical sector knowledge, ownership, and clear communication with frontline staff, with occasional travel to customer locations in Ireland. Fully remote/home-based with in-person days as needed.