Head of Internal Controls & Quality Management

Revolut Ltd; Ireland; Remote; EUR 120,000 - 160,000; Full time

Job summary

Revolut Ltd is seeking a Head of Internal Controls & Quality Management to lead first-line risk and controls across Revolut Europe Bank. You will oversee operational risk and ensure our first-line defence remains airtight as we scale.

In this role, you will build dedicated teams, define risk appetite for core products, implement automated controls, and collaborate with Product to embed governance into the product lifecycle while maintaining regulatory engagement across Europe.

Qualifications

• 8+ years of experience in operational risk and compliance within fintech or financial services.
• In-depth knowledge of European regulatory requirements and consumer protection frameworks.
• Experience with governance and second/third lines of defence.

Responsibilities

• Build and scale first-line risk, compliance, and control teams with automated risk management.
• Own first-line Risk and Compliance to satisfy regulatory requirements.
• Oversee New Initiatives Approval Process and chair the New Initiatives Committee.
• Define first-line risk appetite across core products.
• Design scalable internal control framework with standardized data and governance policies.
• Collaborate with Product teams to embed automated controls in the product lifecycle.
• Implement continuous monitoring and automated alerts for control deficiencies.
• Drive consumer trust by analyzing complaints and systemic issues.
• Maintain regulatory engagement and coordinate with second and third lines of defence.
• Support Revolut Europe Bank objectives and strategic control planning.

Skills

Operational risk management

Regulatory knowledge

Governance frameworks

Control implementation

RCSA management

Issue remediation

Second/third line collaboration

Product governance collaboration

Continuous monitoring

Job description

Revolut Ltd is seeking a Head of Internal Controls & Quality Management to lead first-line risk and controls across Revolut Europe Bank. You will oversee operational risk and ensure our first-line defence remains airtight as we scale.

In this role, you will build dedicated teams, define risk appetite for core products, implement automated controls, and collaborate with Product to embed governance into the product lifecycle while maintaining regulatory engagement across Europe.