Head of Field Service – Dublin (Bonus & Car Allowance)

BMS Performance Ireland; Dublin; On-site; EUR 70,000 - 85,000; Full time

Benefits offered by this job

Annual Bonus

Car Allowance

Pension Scheme

Healthcare

Mobile Phone

Laptop

25 Days Annual Leave

Career Progression Opportunities

Job summary

BMS Performance Ireland is seeking a Service Manager in Dublin to lead and develop a busy field service operation across Ireland. The role requires strong leadership, customer relationship skills and a focus on service performance, profitability and safety.

The successful candidate will manage a team of field service engineers, drive KPI performance, and work closely with senior leadership on growth strategies within a global organisation.

Qualifications

• Proven experience leading field service teams or regional managers.
• Excellent communication with customers and internal stakeholders.
• Strong commercial and operational awareness in a service environment.

Responsibilities

• Lead and develop a team of field service engineers.
• Drive workshop and field service performance against KPIs.
• Manage customer relationships and service delivery standards.
• Monitor utilisation, productivity and profitability of the service department.
• Oversee budgets, forecasting and planning.
• Support recruitment, onboarding and development of engineering personnel.
• Ensure adherence to service processes and health & safety initiatives.
• Drive continuous improvement across service operations.
• Collaborate with senior leadership on growth strategies.

Skills

People leadership

Customer facing

Communication

Commercial awareness

Job description

BMS Performance Ireland is seeking a Service Manager in Dublin to lead and develop a busy field service operation across Ireland. The role requires strong leadership, customer relationship skills and a focus on service performance, profitability and safety.

The successful candidate will manage a team of field service engineers, drive KPI performance, and work closely with senior leadership on growth strategies within a global organisation.