Head of DTC Operations & Growth (Remote)

Jobgether SRL; Ireland; Remote; EUR 95,000 - 125,000; Full time

Benefits offered by this job

Fully remote work from Romania

Job summary

Partner company is seeking an Operations Manager to scale a growing direct-to-consumer (DTC) eCommerce business from Ireland. The role oversees supply chain, inventory, fulfillment, customer service, and team management, while implementing scalable systems and SOPs to drive accountability and growth.

This is a hands-on leadership role with autonomy to deliver projects end-to-end. You will partner closely with founders to translate strategic priorities into actionable plans, build robust

Qualifications

• At least 3 years of experience in Operations, General Management, or a similar leadership role within a growing business.
• Direct, in-house experience operating a physical-product DTC or eCommerce brand, with a practical understanding across multiple departments.
• Experience managing several business functions rather than specializing in a single area.
• Strong hands-on experience in supply chain management, inventory planning, purchasing, logistics, order fulfillment, and 3PL operations.
• Proven ability to develop, document, and implement SOPs, workflows, and scalable processes that improve efficiency and support growth.
• Experience hiring, onboarding, managing, and developing teams, with clear expectations and accountability.
• Strong analytical and problem-solving skills to interpret data and drive improvements.
• Excellent organizational and project management skills to handle multiple priorities independently.
• Strong communication and stakeholder management to collaborate with founders, internal teams, suppliers, and logistics partners.
• Proactive, hands-on mindset with ownership to drive projects from planning to execution.
• Ability to work in a fast-growing, dynamic environment where processes evolve.
• Strongly preferred: Health, wellness, supplements, or nutrition experience in a physical-product DTC.

Responsibilities

• Oversee day-to-day operations across the business, identifying bottlenecks and implementing improvements for smooth execution.
• Design, document, and implement SOPs, workflows, and scalable systems (e.g., Notion) to improve consistency and accountability.
• Coordinate supply chain activities including purchasing, inventory planning, supplier management, and logistics.
• Oversee inventory levels, 3PL providers, warehousing, shipping, and order fulfillment to optimize performance and costs.
• Support and coordinate customer service operations with strong collaboration between customer-facing and operational teams.
• Lead recruitment, onboarding, performance management, and team development.
• Drive cross-functional projects from planning through execution with minimal founder involvement.
• Develop KPIs, dashboards, and reporting to provide leadership visibility into performance and opportunities.
• Build relationships with suppliers, manufacturers, logistics providers, and external stakeholders.
• Identify opportunities to streamline processes and build scalable operational infrastructure.
• Collaborate with founders to translate priorities into actionable plans across functions.

Skills

Operations leadership

General management

DTC ecommerce

Supply chain

Inventory management

3PL

SOP development

Team leadership

Project management

Data analysis

Tools

Notion

Excel

Job description

Partner company is seeking an Operations Manager to scale a growing direct-to-consumer (DTC) eCommerce business from Ireland. The role oversees supply chain, inventory, fulfillment, customer service, and team management, while implementing scalable systems and SOPs to drive accountability and growth.

This is a hands-on leadership role with autonomy to deliver projects end-to-end. You will partner closely with founders to translate strategic priorities into actionable plans, build robust