Strategic Grocery Delivery Ops Lead

Connexus Recruit; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

Connexus Recruit is seeking an experienced Grocery Delivery Operations Lead for a major Irish retailer based in Dublin. You will own the end‑to‑end delivery operation across multiple stores, balancing day‑to‑day performance with strategic scaling and efficiency improvements.

You’ll forecast capacity, manage resources, and collaborate with store and regional teams to optimise fulfilment, stock and delivery performance for a growing home‑delivery proposition.

Qualifications

• Experience in grocery, retail or eCommerce operations.
• Exposure to home delivery, grocery fulfilment or last‑mile operations.
• Experience managing high‑volume operations across multiple locations.
• Understanding how store operations, fulfilment and delivery work together.
• Forecasting demand and resource requirements.
• Strong analytical skills with KPIs and data.

Responsibilities

• Own day‑to‑day performance of the grocery delivery operation across multiple stores/locations.
• Forecast capacity requirements based on demand, seasonality, growth and new stores.
• Ensure delivery resources are available in the right locations and times.
• Oversee live operations: delivery slots, order allocation, exceptions and issues.
• Own service measures: on‑time delivery, order accuracy, substitutions, customer experience.
• Collaborate with store/regional management on fulfilment and stock challenges.
• Monitor and improve delivery cost per order, utilisation and efficiency.
• Lead and develop the operations team with clear performance standards.
• Plan readiness for peak periods, new locations and new services.
• Partner with Product/Data/Tech to improve forecasting, routing and processes.
• Identify opportunities to use automation to remove manual steps.

Skills

Grocery operations

Retail operations

Last-mile delivery

Demand forecasting

Operational data analysis

Job description

Connexus Recruit is seeking an experienced Grocery Delivery Operations Lead for a major Irish retailer based in Dublin. You will own the end‑to‑end delivery operation across multiple stores, balancing day‑to‑day performance with strategic scaling and efficiency improvements.

You’ll forecast capacity, manage resources, and collaborate with store and regional teams to optimise fulfilment, stock and delivery performance for a growing home‑delivery proposition.