Guest Services Supervisor

Rapport Guest Services; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Discounts

Wellbeing benefits

Pension scheme

VDU vouchers

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Dublin is seeking a Guest Services Supervisor to lead a high-performing team within a prestigious law firm environment. The role focuses on delivering outstanding client service, supporting the Guest Services Manager, and ensuring premium hospitality standards across meetings and events.

You will drive guest satisfaction, monitor KPIs, coach staff, and participate in recruitment and onboarding to foster growth and excellence within the team.

Qualifications

• Excellent interpersonal and communication skills.
• Experience in a similar guest services or supervisory role is preferred.
• Knowledge of HR and recruitment procedures and best practices.
• Strong leadership and team development mindset.
• Demonstrated ability to influence positive outcomes and provide guidance.

Responsibilities

• Support the delivery of high-quality client services and maintain operational standards.
• Assist Guest Services Manager in day-to-day site operations.
• Oversee meeting room setups, hospitality and catering to premium standards.
• Track KPIs and share guest satisfaction trends and efficiency metrics.
• Hold regular check-ins with team and provide ongoing guidance.
• Coordinate with internal departments to resolve guest issues quickly.
• Assist with recruitment and onboarding, and contribute to development reviews.
• Coach and motivate the team to build skills, confidence, and consistency.

Skills

Interpersonal skills

Team coaching

Recruitment knowledge

HR procedures

Job description

Join our vibrant Rapport team as a Guest Services Supervisor! You will be based in the heart of Dublin, working with a prestigious law firm. This is an exciting opportunity to contribute to a culture of service that truly makes a difference.

Contract Type: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM – 7 PM)

Salary: €45,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

• Support the delivery of high-quality client services by helping maintain exceptional operational standards across the team.
• Supporting the Guest Services Manager in the day-to-day running of the site.
• Overseeing meeting room excellence ensuring setups, hospitality and catering are delivered to a premium standard.
• Track and share key KPIs to highlight guest satisfaction trends and day-to-day efficiency.
• Hold regular check-ins with team members to encourage a client-centred approach and provide ongoing guidance.
• Coordinate with internal departments to ensure guest issues are resolved quickly and smoothly.
• Assist with recruitment and onboarding by supporting interviews, welcoming new starters and contributing to development reviews.
• Coach and motivate the team helping colleagues build skills, confidence and consistency in daily operations.

The Ideal Candidate Will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Ideally have experience previously in a similar position.
• Be knowledgeable about HR and Recruitment procedures, and best practices.
• Show genuine passion for team development and personal growth.
• Bring an engaging personality that emphasises integrity and high service standards.
• Demonstrate excellent interpersonal skills, influencing positive outcomes.
• Thrive under pressure while maintaining a proactive and intuitive approach.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.