Guest Relations Coordinator

Sodexo Ireland; Leinster; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Employee benefits package

Job summary

Sodexo Ireland is seeking a Guest Relations Coordinator to be the welcoming face of our corporate site in Ireland. This full-time role offers a warm, professional first impression for visitors and colleagues, and supports flawless workplace operations.

You will manage guest enquiries, coordinate with catering and facilities teams for meetings and events, and provide premium hospitality aligned with our service standards. Strong interpersonal skills and proficiency with MS Office are essential.

Qualifications

• Previous experience in a similar client facing or hospitality role is a plus.
• Excellent interpersonal and communication skills.
• Proficient in office software (e.g., Microsoft Office, Excel, PowerPoint, Outlook).
• Entry level with 1 year experience.

Responsibilities

• Deliver a warm, genuine and personalised welcome to every visitor, client and colleague.
• Coordinate with catering teams and internal stakeholders to deliver seamless events.
• Prepare meeting rooms and event spaces to the highest presentation standards.
• Welcome hosts, speakers and delegates and ensure all arrangements are fully prepared.
• Monitor events throughout the day and respond effectively to changing requirements.
• Work closely with Reception, Catering, Workplace Experience, Facilities and Security teams.
• Share guest feedback and identify service improvement opportunities.

Skills

Interpersonal skills

Administration

Teamwork

Microsoft Office

Tools

Microsoft Office Suite

Job description

Map Share/Print

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Full time

40 hours per week

Monday to Friday

€38000 per year

Opportunities for career development

Plus our Sodexo employee benefits package

A role that keeps everyone smiling.

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career! As a Guest Relations Coordinator with Sodexo, you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you’ll love what you do.

What you will do:

Guest Experience

• Deliver a warm, genuine and personalised welcome to every visitor, client and colleague.
• Create memorable first and lasting impressions through exceptional hospitality.
• Recognise returning guests and build relationships by understanding their preferences.
• Anticipate guest needs and respond proactively with professionalism and discretion.
• Escort visitors throughout the building, ensuring they feel informed, comfortable and valued.
• Provide refreshments and thoughtful hospitality that reflects premium service standards.
• Manage guest enquiries with confidence, ownership and care.

Client Meetings & Event Hospitality

• Act as the primary hospitality contact for client meetings and events from booking through to delivery.
• Coordinate with catering teams and internal stakeholders to deliver seamless events.
• Prepare meeting rooms and event spaces to the highest presentation standards.
• Welcome hosts, speakers and delegates and ensure all arrangements are fully prepared.
• Monitor events throughout the day and respond effectively to changing requirements.

White-Glove Service

• Deliver hospitality inspired by luxury hotel standards.
• Anticipate guest requirements before they are requested.
• Support VIP visits with discretion, professionalism and exceptional attention to detail.
• Manage coat and luggage storage where appropriate.
• Create personalised hospitality moments that leave lasting positive impressions.
• Ensure all guest-facing areas consistently reflect premium presentation standards.

Collaboration & Operational Excellence

• Work closely with Reception, Catering, Workplace Experience, Facilities and Security teams.
• Share guest feedback and identify service improvement opportunities.
• Maintain records for visitor requirements, meetings and events as required.
• Support colleagues during high-profile events and periods of high demand.
• Take ownership of guest requests through to successful resolution.

What you will bring

Previous experience in a similar client facing or hospitality role is a plus, but excellent interpersonal and communication skills are the key. A positive, energetic and proactive attitude with a passion for exceeding customer expectations. Proficient in office software (e.g., Microsoft office, excel, power-point, outlook).

• Sector: accommodation and food service activities

Career Level

• Entry Level

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 1

Desirable

• Ability Skills: Administration, Interpersonal Skills
• Competency Skills: Collaboration, Teamwork