Customer Service Representative

Rapport Guest Services; Dublin; On-site; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Unlock benefits platform

Tax-saver transport tickets

Contributory pension scheme

VDU eye exam vouchers

Learning and development opportunities

WOW Awards

Paid day off annually

Job summary

Rapport Guest Services is recruiting a Customer Service Representative / Receptionist for their Dublin Docklands offices. You will welcome guests, support meetings and events, and be the first point of contact for inquiries, both in person and via phone or email.

The role is full-time, permanent, 40 hours per week, with shifts between 7 AM and 7 PM. The company offers a benefits platform, pension, transport discounts, and learning opportunities to grow your career while delivering exceptional

Qualifications

• Experience delivering high-standard guest services in fast-paced environments.
• Strong verbal and written English.
• Proactive, organized, and able to multitask under pressure.

Responsibilities

• Welcomes internal and external guests and supports meetings and events.
• Handle inquiries in person, by phone, or email promptly and professionally.
• Provide first-line IT and AV support within the client environment.
• Develop knowledge about clients and their guests to improve service.
• Monitor building operations and facilities for staff and visitors.
• Maintain adequate stationery and supplies.

Skills

Customer service

Reception duties

English proficiency

IT & AV support

Job description

We are recruiting a Customer Service Representative / Receptionist to join the Rapport Team, based at our client's stunning offices in the Dublin Docklands. You will be part of a team that creates guest experiences and provides great customer service and support to internal employees.

Our client is an Irish-based multinational company that provides consulting and professional services, a Fortune Global 500 company, where excellence and creativity are the norm every single day.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift patterns from 7 AM to 7 PM, with flexibility as per business needs)

Salary: €34,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events
• Proactively dealing with any enquiries, in person, via the phone or email in a timely and professional manner
• Being first-line support for any IT and AV requirements within the client environment
• Continually developing client knowledge and awareness of your clients and their guests
• Maintaining the necessary awareness of building operations & facilities to advise employees, guests, and contractors
• Ensuring that adequate supplies of stationery are available, monitoring stationery supplies, requesting new stocks

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
• Have passion to deliver excellent guest service in everything that they do
• Be happy to work in a fast-paced environment with a varied workload and swift changes in the day-to-day operations
• Have an excellent command of English, verbal and written
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Have the ability to work independently and as part of a large team
• Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.

We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.