Guest Services Officer

GRAND PARK CITY HALL; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

Grand Park City Hall in Dublin, Ireland, is seeking a friendly and professional Front Desk/Guest Services Associate. You will handle check-in/check-out, currency exchange, room changes, and guest inquiries while maintaining guest privacy and accuracy of records.

You will collaborate with the Guest Services team to resolve issues, assist with accommodation during full-house situations, and upsell hotel services where appropriate to enhance the guest experience.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Excellent communication and interpersonal abilities.
• Ability to upsell services and enhance guest experience.
• Attention to detail and accuracy in handling guest information.

Responsibilities

• To perform smooth front desk operations including check-in/check-out and currency exchange.
• Assist guests in a friendly, helpful, professional manner and provide room orientation.
• Liaise with Guest Services Manager regarding complaints and assist with accommodation in busy periods.
• Inform other departments of arrivals, changes, or special arrangements.
• Maintain knowledge of reservations procedures to support Reservations staff in their absence.
• Attend shift briefings to ensure hotel activities are understood.
• Ensure proper handover and resolution of outstanding issues between shifts.
• Aim to upsell at every encounter to maximise revenue.
• Maintain complete guest databases with passport details, nationality, and contact information.
• Ensure Club guests are met and in-room check-in with orientation is completed.
• Perform any other tasks as reasonably assigned.

Skills

Customer service

Hospitality

Communication

Upselling

Job description

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• To perform the smooth operations of front desk and crystal club including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to establish policies and procedures.


• To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.


• To liaise with Guest Services Manager or Executive regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.


• To inform other departments of arrival, room changes, check out and special arrangements.


• To maintain comprehensive knowledge of standard reservations procedures to assist Reservations personnel in their absence.


• To attend shift briefings to ensure hotel activities and operational requirements are known.


• To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.


• To attempt to upsell at every possible encounter, maximizing revenue.


• To ensure complete guests database including obtaining guest's passport details, nationality, date of birth and email addresses.


• To ensure that all Club guests are met, and in-room check in with room orientation is done.


• To perform any other job task as reasonably assigned.

Job Requirements

• Fresh candidates are welcome.


• Outgoing, meticulous and service-oriented.