Guest Experience Specialist

GRAND PARK CITY HALL; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

Grand Park City Hall in Dublin, Ireland, is seeking a friendly and professional Front Desk/Guest Services Associate. You will handle check-in/check-out, currency exchange, room changes, and guest inquiries while maintaining guest privacy and accuracy of records.

You will collaborate with the Guest Services team to resolve issues, assist with accommodation during full-house situations, and upsell hotel services where appropriate to enhance the guest experience.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Excellent communication and interpersonal abilities.
• Ability to upsell services and enhance guest experience.
• Attention to detail and accuracy in handling guest information.

Responsibilities

• To perform smooth front desk operations including check-in/check-out and currency exchange.
• Assist guests in a friendly, helpful, professional manner and provide room orientation.
• Liaise with Guest Services Manager regarding complaints and assist with accommodation in busy periods.
• Inform other departments of arrivals, changes, or special arrangements.
• Maintain knowledge of reservations procedures to support Reservations staff in their absence.
• Attend shift briefings to ensure hotel activities are understood.
• Ensure proper handover and resolution of outstanding issues between shifts.
• Aim to upsell at every encounter to maximise revenue.
• Maintain complete guest databases with passport details, nationality, and contact information.
• Ensure Club guests are met and in-room check-in with orientation is completed.
• Perform any other tasks as reasonably assigned.

Skills

Customer service

Hospitality

Communication

Upselling

Job description

Grand Park City Hall in Dublin, Ireland, is seeking a friendly and professional Front Desk/Guest Services Associate. You will handle check-in/check-out, currency exchange, room changes, and guest inquiries while maintaining guest privacy and accuracy of records.

You will collaborate with the Guest Services team to resolve issues, assist with accommodation during full-house situations, and upsell hotel services where appropriate to enhance the guest experience.