receptionist

Hotel Woodstock; Ennis; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Company events

Employee discount

Flexitime

Food allowance

On-site gym

On-site parking

Job summary

Hotel Woodstock is seeking a Senior Receptionist to provide warm, professional guest reception and service at our Irish property. You will manage check-in/check-out interactions, respond to inquiries, and assist guests with requests while maintaining hotel standards of cleanliness and courtesy.

The role emphasizes proactive guest support, adherence to SOPs, and collaboration with front desk and other departments to ensure memorable stays for guests.

Qualifications

• Experience in hotel reception and guest service.
• Strong communication and interpersonal skills.
• Ability to manage guest expectations and resolve issues.

Responsibilities

• Welcome guests warmly and ensure a courteous greeting on arrival and during stay.
• Anticipate guest needs to enhance service quality and satisfaction.
• Assist in achieving hotel goals through guest feedback and audits.
• Address guest queries promptly and efficiently.
• Use initiative to resolve guest issues quickly and effectively.
• Report guest feedback to supervisors or managers.
• Maintain high personal hygiene, appearance and conduct according to SOPs.

Skills

Guest service

Communication

Customer focus

Teamwork

Job description

Job Description:

Senior Receptionist

Key responsibilities:

• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay


• To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction


• To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc


• To assist guests at all times.


• To ensure all guest queries are handled promptly and efficiently


• To use initiative in relation to the speedy resolution of guests queries or problems


• To report on all guest feedback to a supervisor or Manager.

Standards:

• To carry out departmental standards in accordance with the SOP Manual


• To ensure Hotel standards are achieved at all times


• To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times

Training:

• To attend all statutory training


• To attend other training sessions as per the departmental training plan or as when required by management.


• To assist as much as reasonable in the coaching and training of new staff.

Flexibility:

• To accept flexible work schedule necessary for uninterrupted service to Hotel guests.


• To provide support where necessary in other areas of the Hotel


• To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs

Health & Safety responsibilities:

• To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.


• To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual


• To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:


• Hygiene


• Fire procedures


• Health and safety at work


• Security regulations

Communication:

• To maintain good liaisons and communications with management and all other departments


• To regularly attend monthly departmental meetings


• To offer any suggestions or ideas for improvement to head of department


• To attend any other meeting as necessary

Sales and costs:

• To assist in positively promoting sales within the department and maximize every sales opportunity.


• To assist in controlling departmental costs within the standards set by the departmental manager.


• To assist in stock control measures implemented, in order to achieve budgeted profit margins


• To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures


• To pass on any referred/sales leads to the sales department, to assist in sales as required


• To be aware of Hotel promotions or special activities going on in the Hotel/area

Other:

• To carry out any other reasonable tasks as requested by management.

Job Type: Full-time

Benefits:

• Company events


• Employee discount


• Flexitime


• Food allowance


• On-site gym


• On-site parking

Work Location: In person