Guest Services Concierge – Front Desk Specialist

The Address Collective; Cork; Presencial; EUR 21.000 - 30.000; Jornada completa

Descripción de la vacante

The Address Collective is seeking a Front Office Assistant to greet guests promptly and allocate rooms following set procedures. You will maintain the reception area and ensure high customer service standards while handling reservations, check-ins, and cash handling in a fast-paced hotel environment.

Role requires fluent English, good organisational skills, and a friendly, professional demeanour. On-site position with a focus on guest satisfaction and smooth front desk operations.

Formación

• Meeting and greeting guests in line with training and procedures.
• Handling guest check-in/out and room allocations according to policy.
• Providing high levels of customer service and information.

Responsabilidades

• Register guests on arrival and post charges to folios.
• Answer calls warmly and direct to correct extensions.
• Manage reservations, cancellations, and no-shows per policy.
• Maintain cleanliness, safety, and reporting of issues.
• Assist with guest requests such as dinner reservations and directions.
• Ensure accurate cash handling and routine balance checks.

Conocimientos

Fluent in English

Outlook

Hospitality

Herramientas

Outlook

Descripción del empleo

The Address Collective is seeking a Front Office Assistant to greet guests promptly and allocate rooms following set procedures. You will maintain the reception area and ensure high customer service standards while handling reservations, check-ins, and cash handling in a fast-paced hotel environment.

Role requires fluent English, good organisational skills, and a friendly, professional demeanour. On-site position with a focus on guest satisfaction and smooth front desk operations.