Night Operations & Guest Experience Lead

Windward Management Ltd; Bartragh; On-site; EUR 32,000 - 46,000; Full time

Job summary

Windward Management Ltd. invites applications for a Night Manager role at The Diamond Coast Hotel in Enniscrone, Ireland. You will oversee night-time operations, ensuring guest comfort, safety, and smooth front-office functions.

The role includes managing night audits, supervising duty staff, and handling late check-ins with a focus on service excellence. The ideal candidate will have strong leadership and guest service skills, experience with cash handling and incident response, and a

Qualifications

• Leadership experience in hotel operations or supervisory role.
• Strong guest service focus with calm problem-solving under pressure.
• Experience with night audit procedures and cash handling.
• Knowledge of health and safety regulations in hospitality.

Responsibilities

• Oversee hotel operations during night shifts, ensure safety and guest comfort.
• Supervise night staff, manage late check-ins and early check-outs, address guest issues.
• Complete nightly audit procedures and reconcile financial transactions.
• Prepare handover reports for day management team and maintain PMS records.
• Respond to emergencies and manage security and safety checks.

Skills

Leadership

Guest service

Financial controls

Health & safety

Job description

Windward Management Ltd. invites applications for a Night Manager role at The Diamond Coast Hotel in Enniscrone, Ireland. You will oversee night-time operations, ensuring guest comfort, safety, and smooth front-office functions.

The role includes managing night audits, supervising duty staff, and handling late check-ins with a focus on service excellence. The ideal candidate will have strong leadership and guest service skills, experience with cash handling and incident response, and a