Receptionist

SeeMe Hired Ltd; Inishcrone; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards

Employee referral programme

Learning and Development opportunities

Windward Group discounts

Employee Assistance Programme

Digital Wellness Programme

Meals on duty

Social events

Job summary

The Diamond Coast Hotel in Enniscrone is seeking a Receptionist to join the team. You will create memorable experiences for guests during check-in, check-out and reservations, reporting to the Front Office Manager.

The ideal candidate will deliver intuitive, personal service with a friendly, confident demeanor, and can handle a fast-paced environment including rotating shifts on weekends.

Qualifications

• Full-time role as receptionist with front desk duties.
• Good command of English in speaking and writing.
• Ability to sell the Diamond Coast Hotel experience.
• Confident, well-groomed, and friendly personality.
• Able to work under pressure in a fast-paced environment.
• Working on rotating shifts, including weekends.
• Experience with revenue management systems is desirable.

Responsibilities

• Provide excellent service and build strong guest relationships.
• Ensure smooth check-in/out and complete audit procedures as required.
• Take ownership of guest issues and resolve them promptly.

Skills

English proficiency

Customer service

Sales mindset

Calm under pressure

Team attitude

Tools

Hotsoft PMS

Job description

Receptionist

The Diamond Coast is looking for a Receptionist to join the Team!

The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

About The Diamond Coast

Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.

The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

About Windward Management

Diamond Coast Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the role

Job Purpose: The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

Reporting To: Front Office Manager

Receptionist Responsibilities & Job Requirements

Tasks, Duties & Responsibilities

Responsibilities:

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required

• Take ownership of guests’ issues and take action to resolve them immediately

Job Requirements:

• This is a full-time role

• Good command of English in both verbal and written communication

• A natural ability to sell the Diamond Coast Hotel Experience

• Confident with a pleasant disposition and well-groomed

• Ability to work under pressure in a fast-paced environment

• Working on rotating shifts, including weekends

• Experience in revenue management systems desirable

Perks and Benefits of working at The Diamond Coast Hotel

• Excellent rate of pay

• Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days

• Employee referral programme

• Learning and Development opportunities

• Opportunity to progress within the Windward Group

• Windward Group Hotel discounts

• Employee Assistance Programme

• Digital Wellness Programme

• Meals on duty

• Social events

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Required Criteria

• Working on rotating shifts, including weekends

Desired Criteria

• Experience in revenue management systems
• Knowledge of Hotsoft PMS