Reservations Agent

Windward Management Ltd; Inishcrone; Remote; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition

Learning and Development opportunities

Windward Group hotel discounts

Meals on duty

Social events

Job summary

The Diamond Coast Hotel, managed by Windward Management Limited, is seeking a Reservations Agent to join our team in Enniscrone. You will handle inquiries, process reservations, and coordinate with departments to ensure a seamless guest experience.

The role requires strong English communication, a service mindset, and the ability to work in a fast-paced environment. We offer full-time and part-time positions, opportunities for progression within the Windward Group, and a supportive team culture

Qualifications

• Excellent customer service and communication abilities.
• Strong English written and spoken skills.
• Demonstrated ability to sell and promote hotel services.

Responsibilities

• Greet guests over the phone in a friendly, courteous manner.
• Record reservation information accurately on Opera.
• Process deposits and special billing instructions.
• Coordinate with Revenue and other departments to maximise occupancy and rate.
• Promote hotel facilities and services to guests.
• Provide high-quality service and build guest relationships.

Skills

Customer service

English proficiency

Sales skills

Resilience under pressure

Shift work

Tools

Opera

Job description

Reservations Agent

The Diamond Coast is looking for Part Time & Full Time Reservations Agent to join the Team!

Reservations Agent is responsible for handling customer booking inquiries, processing reservations, modifying or canceling bookings, and providing accurate information about services, pricing, and availability. They ensure excellent customer service by assisting clients via phone, email, or online systems, maintaining reservation records, and coordinating with relevant departments to guarantee a smooth guest experience

About The Diamond Coast

Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.

The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

Join The Diamond Coast Hotel as a Reservations Agent Today!

About the role

Reporting To: Reservations Manager

Reservations Agent Responsibilities & Job Requirements

Tasks, Duties & Responsibilities

Role/Responsibilities:

• Greets guests over the phone in a friendly, welcoming and courteous manner

• Records reservation information accurately on Opera

• Records and processes deposit information

• Records special billing instructions, approves credit after consultation with Revenue Supervisor

• Records requests for special accommodation and suites

• Files all reservations in a systematic order for easy referral

• Identifies commissionable reservations and secures required information

• Informs other departments of VIP arrivals

• Contributes to maximum occupancy and average rate by utilizing yield management

• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required

• Take ownership of guests’ issues and take action to resolve them immediately

Job Requirements:

• This is a full-time role

• Good command of English in both verbal and written communication

• A natural ability to sell the Diamond Coast Hotel Experience

• Confident with a pleasant disposition and well-groomed

• Ability to work under pressure in a fast-paced environment

• Working on rotating shifts, including weekends

• Experience in revenue management systems desirable

Job Requirements:

• This is a full-time role

• Good command of English in both verbal and written communication

• A natural ability to sell the Diamond Coast Hotel Experience

• Confident with a pleasant disposition and well-groomed

• Ability to work under pressure in a fast-paced environment

• Working on rotating shifts, including weekends

• Experience in revenue management systems desirable

Perks and Benefits of working at The Diamond Coast Hotel

• Excellent rate of pay

• Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days

• Employee referral programme

• Learning and Development opportunities

• Opportunity to progress within the Windward Group

• Windward Group Hotel discounts

• Employee Assistance Programme

• Meals on duty

• Social events

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Required Criteria

Desired Criteria

Skills you'll need