Guest Experience Supervisor - Front Desk Lead

Dalata Hotel Group plc; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate €60

Friends & Family rate 30%

Extra AL days (up to 5)

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff charity events

Job summary

Dalata Hotel Group plc is seeking a Reception Supervisor to lead front desk operations and deliver outstanding guest service. The role focuses on creating a welcoming atmosphere and maintaining high standards across departments.

Ideal candidates will have at least 1 year in a similar role, strong organizational skills, and a collaborative, guest-focused approach suitable for a 3/4 star hotel environment in Ireland.

Qualifications

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as part of a team.

Responsibilities

• Ensure a genuine, warm, friendly welcome for guests from all department personnel.
• Assist in achieving goals related to audits, customer feedback, and hotel standards.
• Help manage front office operations efficiently and effectively.
• Collaborate with management to maintain high staff morale.

Skills

Customer service

Organizational skills

Teamwork

Independent work

Job description

Dalata Hotel Group plc is seeking a Reception Supervisor to lead front desk operations and deliver outstanding guest service. The role focuses on creating a welcoming atmosphere and maintaining high standards across departments.

Ideal candidates will have at least 1 year in a similar role, strong organizational skills, and a collaborative, guest-focused approach suitable for a 3/4 star hotel environment in Ireland.