Guest Experience Associate - Growth & Academy Path

Dalata Hotel Group; Dublin; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

50% off F&B in all properties

Employee rate on rooms (€60)

30% off Friends & Family rate

Additional AL day per year (max 5)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group in Ireland invites you to join our frontline team as a Guest Service Agent. You will greet guests, register bookings, process payments, answer questions about facilities and local attractions, and update guest information in our systems.

We value excellent customer service, the ability to work independently, strong communication, and composure under pressure; experience in 3-4 star hotels is welcome but not essential, with Dalata Academy development opportunities supporting

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Initiative

Communication skills

Composure under pressure

Hotel experience (3–4★)

Job description

Dalata Hotel Group in Ireland invites you to join our frontline team as a Guest Service Agent. You will greet guests, register bookings, process payments, answer questions about facilities and local attractions, and update guest information in our systems.

We value excellent customer service, the ability to work independently, strong communication, and composure under pressure; experience in 3-4 star hotels is welcome but not essential, with Dalata Academy development opportunities supporting