Guest Experience Supervisor, Front Office

Dalata Hotel Group; Dublin; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Free meals

50% Off F&B in all properties

Room rate on rooms for all Dalataowned

Friends & Family rate 30% off

Extra AL days (up to 5)

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff events & team building

Job summary

Dalata Hotel Group seeks a Front Office Associate to welcome guests and support hotel operations across departments. You will contribute to high standards of guest service, assist with audits, and help maintain morale with the management team.

We value a warm personality, at least one year in a similar role, excellent organization, and the ability to work independently or as part of a team. Experience in a 3/4 star property is essential.

Qualifications

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• The ability to work independently as well as part of a team.

Responsibilities

• Ensure guests receive a genuine, warm welcome from all department personnel.
• Assist in achieving goals related to audits, quality evaluations, and hotel standards.
• Help in efficiently managing front office departmental operations.
• Collaborate with management to maintain high staff morale.

Skills

Experience in hospitality

Organizational skills

Guest interaction

Job description

Dalata Hotel Group seeks a Front Office Associate to welcome guests and support hotel operations across departments. You will contribute to high standards of guest service, assist with audits, and help maintain morale with the management team.

We value a warm personality, at least one year in a similar role, excellent organization, and the ability to work independently or as part of a team. Experience in a 3/4 star property is essential.