Guest Experience Concierge | Growth & Perks

Dalata Hotel Group plc; Swords; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free meals

50% F&B discount

Room rate for Dalata hotels

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff appreciation & charity events

Job summary

Dalata Hotel Group is seeking a friendly Receptionist to warmly greet guests, register guests, and handle payments at our Ireland properties. You will respond to inquiries about facilities and local sights, and manage guest information in the system with accuracy.

Ideal candidates bring excellent customer service, strong communication, and the ability to stay calm under pressure. Previous 3/4-star hotel experience is desirable but not essential.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Communication

Initiative

Calm under pressure

Job description

Dalata Hotel Group is seeking a friendly Receptionist to warmly greet guests, register guests, and handle payments at our Ireland properties. You will respond to inquiries about facilities and local sights, and manage guest information in the system with accuracy.

Ideal candidates bring excellent customer service, strong communication, and the ability to stay calm under pressure. Previous 3/4-star hotel experience is desirable but not essential.