Duty Manager: Lead Guest Experience & Team Growth

Dalata Hotel Group plc; Galway; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our\

Job summary

Dalata Hotel Group plc in Galway is seeking a dynamic Duty Manager to lead operations and drive guest experience across the hotel. You will own shifts, manage a team, coordinate across departments and partner with managers to deliver exceptional hospitality while maintaining high-performance standards.

This role emphasizes people leadership, recruitment support, coaching, and problem-solving in a fast-paced hotel environment.

Qualifications

• 3–4 years experience as a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards driven; particularly in Food & Beverage.
• Desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Operational leadership

Strong communication

Recruitment

Coaching and training

Relationship building

Job description

Dalata Hotel Group plc in Galway is seeking a dynamic Duty Manager to lead operations and drive guest experience across the hotel. You will own shifts, manage a team, coordinate across departments and partner with managers to deliver exceptional hospitality while maintaining high-performance standards.

This role emphasizes people leadership, recruitment support, coaching, and problem-solving in a fast-paced hotel environment.