Guest Experience Supervisor

SmartRecruiters, Inc.; Dublin; On-site; EUR 32,000 - 44,000; Full time

Job summary

Aramark Ireland is seeking an experienced Front of House Supervisor to join our team in Dublin. This permanent role oversees front-of-house operations, delivering exceptional guest experiences and guiding a team to maintain service standards.

You will manage seating, reservations, cash handling, rosters, training, and safety compliance while collaborating with back-of-house teams to ensure seamless service delivery for our clients and guests.

Qualifications

• Supervisory or team leadership experience in a customer-facing environment.
• Excellent customer service and guest experience focus.
• Strong people management and interpersonal abilities.
• Proficient in cash handling and till operations.
• Experience with staff scheduling and roster management.
• Experience in staff induction and training programs.
• Knowledge of health and safety regulations.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Problem-solving and conflict resolution capabilities.
• Attention to detail and organisational skills.
• Desirable: hospitality, restaurant or hotel operations experience.
• Familiarity with POS systems and reservation software.
• Experience with customer management systems.
• Able to work under pressure while maintaining composure.

Responsibilities

• Supervise front-of-house staff and manage operations.
• Oversee seating arrangements, reservations, and guest flow to optimise customer experience.
• Handle customer enquiries, complaints, and concerns professionally and empathetically.
• Manage cash handling, till operations, and financial reconciliation per procedures.
• Create and manage staff rosters and schedules to ensure adequate coverage.
• Conduct staff induction and training programmes to maintain service standards.
• Monitor adherence to health, safety, and hygiene regulations.
• Maintain detailed records of incidents, customer feedback, and metrics for reporting and analysis.
• Liaise with back-of-house teams and management to ensure seamless service delivery.
• Implement and uphold company policies and procedures, promoting professionalism and accountability.
• Identify training needs and support staff development to facilitate career progression.

Skills

Supervisory experience

Customer service

People management

Cash handling

Staff scheduling

Staff training

Health and safety knowledge

Communication skills

Multitasking

Problem-solving

Conflict resolution

Attention to detail

Tools

POS systems

Reservation software

Job description

Aramark Ireland is seeking an experienced Front of House Supervisor to join our team in Dublin. This permanent role oversees front-of-house operations, delivering exceptional guest experiences and guiding a team to maintain service standards.

You will manage seating, reservations, cash handling, rosters, training, and safety compliance while collaborating with back-of-house teams to ensure seamless service delivery for our clients and guests.