Front of House Supervisor

SmartRecruiters, Inc.; Dublin; On-site; EUR 32,000 - 44,000; Full time

Job summary

Aramark Ireland is seeking an experienced Front of House Supervisor to join our team in Dublin. This permanent role oversees front-of-house operations, delivering exceptional guest experiences and guiding a team to maintain service standards.

You will manage seating, reservations, cash handling, rosters, training, and safety compliance while collaborating with back-of-house teams to ensure seamless service delivery for our clients and guests.

Qualifications

• Supervisory or team leadership experience in a customer-facing environment.
• Excellent customer service and guest experience focus.
• Strong people management and interpersonal abilities.
• Proficient in cash handling and till operations.
• Experience with staff scheduling and roster management.
• Experience in staff induction and training programs.
• Knowledge of health and safety regulations.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Problem-solving and conflict resolution capabilities.
• Attention to detail and organisational skills.
• Desirable: hospitality, restaurant or hotel operations experience.
• Familiarity with POS systems and reservation software.
• Experience with customer management systems.
• Able to work under pressure while maintaining composure.

Responsibilities

• Supervise front-of-house staff and manage operations.
• Oversee seating arrangements, reservations, and guest flow to optimise customer experience.
• Handle customer enquiries, complaints, and concerns professionally and empathetically.
• Manage cash handling, till operations, and financial reconciliation per procedures.
• Create and manage staff rosters and schedules to ensure adequate coverage.
• Conduct staff induction and training programmes to maintain service standards.
• Monitor adherence to health, safety, and hygiene regulations.
• Maintain detailed records of incidents, customer feedback, and metrics for reporting and analysis.
• Liaise with back-of-house teams and management to ensure seamless service delivery.
• Implement and uphold company policies and procedures, promoting professionalism and accountability.
• Identify training needs and support staff development to facilitate career progression.

Skills

Supervisory experience

Customer service

People management

Cash handling

Staff scheduling

Staff training

Health and safety knowledge

Communication skills

Multitasking

Problem-solving

Conflict resolution

Attention to detail

Tools

POS systems

Reservation software

Job description

We are seeking an experienced and professional Front of House Supervisor to join our team in Dublin, Ireland. In this permanent position, you will oversee the front-of-house operations, ensuring exceptional customer service whilst maintaining efficient and organised procedures. You will lead and support a team of front-of-house staff, creating a welcoming environment for all guests and clients. The successful candidate will demonstrate strong leadership capabilities, excellent people skills, and a commitment to delivering outstanding service standards.

• Supervise and manage front-of-house staff, providing guidance, support, and constructive feedback to ensure high performance and professional conduct
• Oversee daily operations including seating arrangements, reservations, and guest flow to optimise customer experience
• Handle customer enquiries, complaints, and concerns with professionalism and empathy, resolving issues promptly and effectively
• Manage cash handling, till operations, and financial reconciliation in accordance with organisational procedures
• Create and manage staff rosters and schedules, ensuring adequate coverage and compliance with labour regulations
• Conduct staff induction and training programmes to maintain service standards and operational excellence
• Monitor adherence to health, safety, and hygiene regulations, ensuring a safe environment for staff and guests
• Maintain detailed records of incidents, customer feedback, and operational metrics for reporting and analysis
• Liaise with back-of-house teams and management to ensure seamless service delivery
• Implement and uphold company policies and procedures, promoting a culture of professionalism and accountability
• Identify training needs and support staff development to facilitate career progression

Qualifications

**Required Skills and Experience:** Proven supervisory or team leadership experience in a customer-facing environment Excellent customer service skills with a focus on delivering exceptional guest experiences Strong people management and interpersonal abilities Proficiency in cash handling and till operations Experience with staff scheduling, roster management, and workforce planning

• Knowledge of health and safety regulations and best practices
• Excellent verbal and written communication skills
• Ability to multitask and prioritise effectively in a fast-paced environment
• Problem-solving and conflict resolution capabilities
• Attention to detail and organisational skills
• **Desirable Skills and Experience:**
• Experience in hospitality, restaurant, or hotel operations
• Familiarity with point-of-sale (POS) systems and reservation software
• Experience in staff training and mentoringKnowledge of food and beverage service standards
• Experience with customer management systems
• Demonstrated ability to work under pressure whilst maintaining composure

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.