Guest Services Associate - Growth & Perks

Dalata Hotel Group plc; Galway; Hybrid; EUR 24,000 - 28,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee room rate in Dalata hotels

30% off Friends & Family rate

AL days growth opportunities

Job summary

Dalata Hotel Group plc invites applications for a Receptionist to warmly greet guests, handle registrations, and manage guest inquiries at a busy hotel in Galway. The role emphasizes excellent customer service, accurate payment processing, and maintaining guest information in the system.

A calm, professional demeanor is essential, with opportunities for career development within the Dalata Academy. Experience in hospitality is valued, and the team supports ongoing learning and growth.

Qualifications

• Excellent customer service skills required.
• Strong communication abilities and problem-solving skills.
• Ability to work independently and take initiative.
• Remain calm and professional under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about facilities and local tourist information.
• Ensure the security of room keys.
• Update guest information in the system.
• Take and confirm reservations for guests.

Skills

Excellent customer service

Outstanding communication

Independent work

Calm under pressure

Job description

Dalata Hotel Group plc invites applications for a Receptionist to warmly greet guests, handle registrations, and manage guest inquiries at a busy hotel in Galway. The role emphasizes excellent customer service, accurate payment processing, and maintaining guest information in the system.

A calm, professional demeanor is essential, with opportunities for career development within the Dalata Academy. Experience in hospitality is valued, and the team supports ongoing learning and growth.