Guest Services Receptionist – Hotel Front Desk

Dalata Hotel Group; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee room rate on rooms

30% Off Friends & Family rate

Extra annual leave day (5 days)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is seeking a Receptionist for Maldron Hotel Newlands Cross in Dublin. You will greet guests, check them in/out, register payments and answer questions about hotel facilities and local attractions.

You’ll manage room keys securely and keep guest records up to date in the system. The role emphasizes excellent customer service, independent work, strong communication, and composure under pressure.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourism information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Initiative

Communication skills

Resilience under pressure

Hotel experience (3–4 star)

Job description

Dalata Hotel Group is seeking a Receptionist for Maldron Hotel Newlands Cross in Dublin. You will greet guests, check them in/out, register payments and answer questions about hotel facilities and local attractions.

You’ll manage room keys securely and keep guest records up to date in the system. The role emphasizes excellent customer service, independent work, strong communication, and composure under pressure.