Guest Experience Concierge (Front Desk & Reservations)

The Address Sligo; Sligo; On-site; EUR 17,000 - 25,000; Full time

Job summary

The Address Collective is seeking a Front Office Assistant to greet guests and check them in according to brand standards. You will assist guests with reservations and inquiries, and provide information on hotel services and local attractions.

A strong emphasis on customer service and accurate documentation ensures a smooth guest experience. Responsibilities include answering calls, processing bookings, balancing cash, and adhering to health and safety policies.

Responsibilities

• Greet guests promptly on arrival and allocate rooms according to procedures
• Maintain clean, presentable reception and work areas; follow grooming policy
• Handle reservations, cancellations and no-shows per company policy
• Answer switchboard cheerfully and transfer calls to correct extensions
• Balance cash from reception and other outlets at end of shift
• Provide high level of customer service and assist with guest requests as needed
• Report maintenance or safety issues to management promptly

Job description

The Address Collective is seeking a Front Office Assistant to greet guests and check them in according to brand standards. You will assist guests with reservations and inquiries, and provide information on hotel services and local attractions.

A strong emphasis on customer service and accurate documentation ensures a smooth guest experience. Responsibilities include answering calls, processing bookings, balancing cash, and adhering to health and safety policies.