Guest Experience Agent — Front Desk & Reservations

Book Trump; Doonbeg; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Regularly stocked canteen

Discounts in spa, hotel, and golf course

Free car parking

Opportunities for educational development

Job summary

Book Trump in Doonbeg is looking for a Front Office Agent to be the first point of contact for guests, managing accommodations and ensuring memorable stays. The successful candidate will have strong communication and organisational skills, alongside the ability to work flexible hours. Responsibilities include managing check-in/out processes and liaising with all hotel departments.

This position offers various benefits and opportunities for professional development within a world-class 5-star hotel environment.

Qualifications

• Strong team player with excellent communication skills.
• Ability to work flexible hours while remaining calm under pressure.
• Knowledge of Opera or similar property management system.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Provide information about the hotel and services available.
• Maintain safety and health standards at the work premises.

Skills

Good organisational skills

Strong team player

Excellent communication skills

Ability to work flexible hours

Computer literate

Knowledge of Opera or other property management systems

Job description

Book Trump in Doonbeg is looking for a Front Office Agent to be the first point of contact for guests, managing accommodations and ensuring memorable stays. The successful candidate will have strong communication and organisational skills, alongside the ability to work flexible hours. Responsibilities include managing check-in/out processes and liaising with all hotel departments.

This position offers various benefits and opportunities for professional development within a world-class 5-star hotel environment.