Group Operations & Projects Coordinator

Snap Ireland; Dublin; On-site; EUR 30,000 - 35,000; Full time

Job summary

Snap Ireland seeks a Group Operations Coordinator to join the Head Office team in Dublin, supporting day-to-day operations across Sales, Operations, HR and business improvement. You will work directly with the Head of Operations to gain hands-on experience in a multi-site business.

You’ll build relationships with managers nationwide, drive process improvements, manage reports and CRM activity, and assist with recruitment and HR records.

Qualifications

• Previous experience in an Administration, Operations, HR, Customer service, Office coordination or Business support role.
• Excellent organisational skills with ability to manage multiple tasks, prioritise effectively and meet deadlines.
• Strong attention to detail and a high level of accuracy.
• Excellent verbal and written communication skills, with the confidence to build positive relationships across all levels of the business.
• A proactive, positive and solutions-focused approach, with the ability to work independently and use initiative.
• Strong IT skills, including Microsoft Office (Word, Excel), and the ability to quickly learn new systems.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Provide day-to-day operational support to the Head of Operations across a wide range of business activities.
• Act as a champion for the Group's business systems, including CRM and Business Management System, driving continuous improvement and best practice across the group.
• Generate the weekly and monthly sales reports, ensuring information is accurate, complete and shared on time.
• Support the end-to-end recruitment process, including advertising vacancies, coordinating interviews, preparing offers and onboarding new employees.
• Maintain accurate employee records and HR systems, ensuring documentation is compliant and up to date.
• Coordinate operational projects, following up on actions and ensuring deadlines are achieved.
• Prepare reports, dashboards and business information to support operational decision-making.
• Assist with the implementation and continuous improvement of operational processes across the business.
• Support Franchisees, General Managers and Centre Managers with operational, HR and administrative queries, providing a high level of customer service.
• Coordinate training records, compliance activities and ISO administration.
• Support sales teams and Account Managers in retention of existing clients. Drive consistent weekly customer meetings (a Calendar invite with agenda sent directly to the customer in advance). All meeting notes and opportunities identified to be updated in the CRM end of each day, which should include a brief summary note, actions and timeline to convert opportunity.
• Build strong working relationships with colleagues, suppliers and external partners to ensure the smooth running of business operations.
• Identify opportunities to improve efficiency, streamline processes and support business growth.
• Carry out any other duties as required by Management to support the successful operation of the business.

Skills

Administration

Operations

HR

Customer service

Office coordination

Microsoft Office

Tools

Microsoft Office

Job description

Snap Ireland seeks a Group Operations Coordinator to join the Head Office team in Dublin, supporting day-to-day operations across Sales, Operations, HR and business improvement. You will work directly with the Head of Operations to gain hands-on experience in a multi-site business.

You’ll build relationships with managers nationwide, drive process improvements, manage reports and CRM activity, and assist with recruitment and HR records.